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Amazon connect Architect/Consultant

ApTask

Wilmington, Delaware • Today

Easy Apply

Contract, Third Party

Depends on Experience

Senior Amazon Connect Engineer / Consultant

Kanshe Infotech

Wilmington, Delaware • Today

Easy Apply

Third Party, Contract

Depends on Experience

Amazon Connect Architect - Remote

VISION INFOTECH INC.

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Salesforce Agentforce Architect Consultant, Salesforce Data Cloud

Xoriant Corporation

Remote • 2d ago

Easy Apply

Third Party, Contract

95 - 100

Salesforce Developer – AWS Connect

Talent Glide

Remote • 14d ago

Easy Apply

Contract

65 - 75

Amazon Connect Developer

Smart Folks Inc.

Remote • 9d ago

Easy Apply

Third Party, Contract

Depends on Experience

Senior Amazon Connect Engineer – Routing

United Technology

Remote • 29d ago

Contract, Third Party

Depends on Experience

Business Analyst - Amazon Connect Contact centre

Everest Global Solutions

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Business Analyst with Amazon Connect (Contact Center)

HAN IT Staffing Inc.

Remote • Today

Easy Apply

Contract

70 - 75

Business Systems Analyst – Amazon Connect Contact Center

CalypsoSoft

Remote • Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

Salesforce Agentforce Architect

Accenture LLP

Chesterbrook, Pennsylvania • Today

Full-time

USD 73,800.00 per year

AI and Technology Consultant

SEI

Philadelphia, Pennsylvania • 13d ago

Full-time

AWS Cloud Contact Center Architect (Healthcare Domain)

Tandavix llc

Remote • 2d ago

Easy Apply

Contract

60 - 70

Cloud Architect

XFORIA Inc

Remote • 8d ago

Easy Apply

Third Party, Contract

Depends on Experience

Multi-Cloud Architect (Google Cloud Platform + AWS) || Remote || Contract

IT First Source

Remote • 7d ago

Easy Apply

Contract

Depends on Experience

Enterprise Architect, AWS Practice

NeuraFlash, Part of Accenture

Remote • Today

Full-time

AI Architect

Brooksource

Remote • Today

Contract

$80.00 - $92.00

Onsite AI Client Partner Enterprise Architect

Kyndryl

Remote or Florida • Today

Full-time

USD 179,760.00 per year

Applied AI Solutions Architect

phData

Remote • Today

Full-time

AmazonConnect Developer

Fusion Global Solutions

Remote • 15d ago

Easy Apply

Contract, Third Party

Depends on Experience

Amazon Connect Support Engineer

Miratech

Remote or Texas City, Texas • Today

Full-time

Amazon Connect Support Engineer

Miratech

Remote or Arizona City, Arizona • Today

Full-time

Amazon Connect Routing Engineer

Brooksource

Remote • Today

Contract

$70.00 - $80.00

Lead AI ML Engineer - AWS Connect - Remote

UnitedHealth Group

Remote or Schaumburg, Illinois • Today

Full-time

USD 112,700.00 - 193,200.00 per year

AWS Solution Architect

NeuraFlash, Part of Accenture

Remote • Today

Full-time

USD 94,400.00 per year

Job Details

Skills

Amazon Web Services
Artificial Intelligence
C#
SQL
Node.js
NoSQL
Python
amazon connect
Genesys
Enterprise Resource Planning
DevOps

Summary

Job Title: Amazon connect Architect/Consultant

Location : Wilmington, DE

Exp: 10+ Yrs

RTTO – 5 Days Onsite

Job Summary

We are seeking a highly skilled and experienced Senior Engineer in Amazon Connect and AWS Expert to join a dynamic team and assist with migration from legacy contact center system to Amazon Connect. In this role, you will be responsible for the assessment, design, development, and implementation of complex contact center solutions leveraging Amazon Connect platform. You will work closely with cross-functional teams, including product, engineering, and operations to deliver high-quality, innovative, secure and scalable solutions that meet the evolving needs of the business in a hyper-growth environment.

Key Responsibilities

Design, develop, and implement complex contact center solutions utilizing the full suite of Amazon Connect features, including IVR/contact flows, queues, agents, and integrations.
Develop and implement custom integrations with CRM systems (Salesforce, ServiceNow etc.,), ERP Systems, Alert & Monitoring systems and other business applications.
Optimize contact center performance by analyzing call flow data, identifying bottlenecks, and implementing improvements to reduce call handling times and improve customer satisfaction.
Configure and manage Amazon Connect features, including voice and chat capabilities, speech recognition, text-to-speech, and outbound dialing.
Stay abreast of the latest advancements in contact center technology and Amazon Connect features.
Provide technical support, troubleshoot and resolve technical issues related to Amazon Connect and its integrations.

Job Qualifications

Amazon Connect Expertise:

Deep understanding of Amazon Connect core features and capabilities including Contact Lens.
Proven experience in designing and implementing complex contact flows, including advanced routing logic, speech recognition, and text-to-speech using AWS LEX bots, Polly etc.
Strong understanding of Amazon Connect's integration capabilities with other AWS Services, such as Lambda, SQS, SNS etc.
Experience with Amazon Connect's API's and SDK's

AWS Experience:

Solid experience with AWS infrastructure and services, including EC2, S3, VPC, API Gateway, Step Functions etc.,
Experience with AWS Security best practices.

CRM Integrations and 3rd Party Integrations

Proven experience integrating Amazon Connect with various CRM system (Salesforce, ServiceNow etc.,)
Experience with CRM API's and data models
Good to have experience integrating with WFM systems like Verint.

Technical Skills

Strong scripting and programming skills (e.g., Python, Node.js, JavaScript, Java, C# etc.,)
Experience with SQL and NoSQL databases (e.g., AWS RDS, Dynamo DB, Aurora, Redshift etc.,) and ETL processing with AWS Glue, AWS Kinesis etc.
Experience working in Agile environments (Scrum, Kanban, SAFe)
Strong experience with DevOps practices and CI\CD (Terraform, Jenkins, Spinnaker, Git etc.,)
Experience and understanding of security protocols and systems (e.g., Active Directory, IAM, SAML, SSO etc.,) in line with legal and regulatory requirements (PCI DSS, PII, HIPPA, GDPR etc.,)
Good experience and knowledge of networking concepts and protocols especially in telephony environment.

Other Qualifications:

Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team

Required Experience

5+ Years of experience in Contact Center technologies and Cloud Architecture
5+ Years of hands-on experience Amazon Connect and AWS
2+ Years of experience using Terraform

Nice to have

Experience with Genesys On-Premises contact center system
Experience with contact center migrations
Experience with cloud migrations
Experience with AI/ML technologies especially AWS Transcribe, Bedrock, Comprehend, Sagemaker etc

Related AWS Certifications

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10441603
Position Id: 9088369
Posted 2 hours ago

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Wilmington, Delaware

•

Today

Job Title: Amazon Connect Engineer / Consultant Location: Wilmington, DE Experience: 10+ Years RTTO: 5 Days Onsite Job Summary: Seeking a Senior Amazon Connect Engineer/Consultant with strong AWS expertise to support migration from a legacy contact center platform to Amazon Connect. The role involves designing, developing, integrating, and supporting scalable contact center solutions. Mandatory Skills: 5+ years of hands-on Amazon Connect & AWSStrong Amazon Connect Contact Flows, IVR, Queues, R

Easy Apply

Third Party, Contract

Depends on Experience

Amazon Connect Developer

Woodlawn, Maryland

•

2d ago

Job Title: Amazon Connect Developer Location: Woodlawn, MD(Onsite) Contract Key Required Skills: The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices. Position Description: Position Description: Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access c

Easy Apply

Contract

Depends on Experience

AWS Connect Consultant Developer

Woodlawn, Maryland

•

6d ago

Job Title: Amazon Connect Developer/Consultant Location: Woodlawn, MD -- 5 Days Onsite role (DMV - Locals Only) Duration: 6 - 12 Month Contract Key Required Skills: The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices. Skills Requirements:Foundation for Success (Basic Qualifications): Bachelor's Degree in Computer Science, Mathematics, E

Easy Apply

Contract

Depends on Experience

Amazon Connect Developer

Woodlawn, Maryland

•

Today

Key Required Skills: The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices. Position Description: Position Description: Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client

Easy Apply

Contract

Depends on Experience