Job Title: Senior AI Specialist Location: Woodlawn, MD - Onsite
Description of Work:
Sr. AI Technology IT Support Specialist to support its enterprise AI initiatives for a large-scale Federal Agency. This role
ensures successful deployment, operation, maintenance, and governance of AI technology platforms. The specialist
will provide end to end support including software licensing, infrastructure administration, user assistance,
documentation, and adherence to governance frameworks.
Experience administering AI supporting infrastructure (servers, networks, storage, cloud environments).
Familiarity with AI/ML platforms, software licensing frameworks, and enterprise configuration management.
Skilled in system monitoring, performance tuning, and security controls. Background in backup and disaster recovery
architectures.
Help desk or technical support experience, ideally for specialized tools or platforms.
Strong troubleshooting capabilities across infrastructure, software, and user environments.
Experience developing technical documentation (architecture diagrams, configuration runbooks, SOPs). Understanding
of federal IT governance, compliance frameworks, and operational controls.
Ability to obtain and maintain US Public Trust Clearance
Basic Qualifications: Minimum knowledge, skills, abilities needed.
Bachelors Degree and 10+ years of IT experience
AI Software Licensing Management and AI Infrastructure Support
Procure, track, and manage licenses for all AI related tools and software. Ensure license compliance with vendor
agreements. Perform renewals and updates. Provide periodic status and usage reports.
Configure and maintain servers, storage, and network components for AI workloads.
Monitor system performance, availability, and security posture.
Implement backup and disaster recovery strategies. Conduct routine patching, maintenance, and upgrades. Recommend
infrastructure scaling as AI usage grows.
End User Support for AI Tools:
Provide help desk and troubleshooting services for Client AI users. Assist with onboarding, access provisioning, and account
management.
Deliver user training and prepare instructional guides. Respond promptly and professionally to user inquiries.
Technical & User Documentation
Develop and maintain technical documentation such as architecture diagrams, configuration details, and maintenance
procedures. Produce and update user manuals, FAQs, and training materials.
Develop, implement, and maintain Standard Operating Procedures (SOPs) for AI system operations, security, data
management, and user support.
Support governance framework creation to meet federal regulations, Client policies, and industry best practices. Define
and operationalize roles and responsibilities within the AI ecosystem. Train staff on SOPs and governance processes.
AI Reporting & Value Tracking
Produce ongoing reports on AI usage, activity statistics, and code metrics. Deliver quarterly reporting on measurable
value gained by Client through AI adoption.
Submit weekly status reports. Participate in recurring project meetings with SSA stakeholders. Maintain clear
documentation of communications and decisions.
Preferred Qualifications: Candidates with these skills will be given preferential consideration.
Prior experience supporting government agencies.
Experience in regulated environments requiring strong documentation discipline.
Familiarity with AI/ML operational models, pipelines, and lifecycle management.
ITIL, Security+, Cloud+, or similar certifications.
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