Sr AI IT Support Specialist

Position: Senior AI IT Support Specialist
Location: Woodlawn , MD Onsite (5 Days/Week)
Job Type: Permanent

Key Responsibilities:

• Manage AI software licensing, renewals, and compliance.
• Administer AI infrastructure (servers, storage, networking, cloud).
• Provide L2/L3 support for enterprise AI platforms and end users.
• Monitor system performance, security, backups, and disaster recovery.
• Create technical documentation, SOPs, and user training materials.
• Support AI governance, compliance, reporting, and stakeholder communication.

Required Skills:

• Bachelor''s degree with 10+ years of IT experience.
• Experience supporting AI infrastructure, cloud environments, and enterprise systems.
• Knowledge of AI/ML platforms, software licensing, and configuration management.
• Strong troubleshooting, system monitoring, and documentation skills.
• Experience with backup, disaster recovery, and security controls.
• Ability to obtain and maintain SSA Public Trust Clearance.