Description
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Woodside, California. This is a Contract position focused on resolving desktop and system issues, supporting Microsoft Windows environments, and delivering responsive service through ticket-based support. The ideal candidate is comfortable troubleshooting day-to-day technical problems, maintaining user access, and ensuring a smooth support experience across hardware and software needs.
Responsibilities:
Provide front-line technical assistance for desktop, laptop, and Windows-related issues reported by end users.
Diagnose and resolve common hardware, software, and operating system problems in a timely and detail-oriented manner.
Manage user account support tasks within Active Directory, including access updates and basic administrative changes.
Monitor, prioritize, and complete service desk tickets while keeping users informed on progress and resolution.
Set up, configure, and support Windows 10 workstations and related peripheral devices.
Escalate more complex incidents when needed and document troubleshooting steps for accurate issue tracking.
Support day-to-day system access and endpoint functionality to help maintain uninterrupted business operations.
Requirements
Experience providing help desk or desktop support in a Microsoft Windows environment.
Working knowledge of Active Directory for basic user and access administration.
Hands-on experience supporting Microsoft Windows 10 and general Microsoft Windows platforms.
Ability to perform foundational troubleshooting for hardware, software, and user access issues.
Familiarity with managing and updating service desk tickets in a structured support process.
Strong communication skills with the ability to assist users clearly and professionally.
Ability to organize workload effectively and respond to support requests with urgency and accuracy.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 00430-0013530581
- Posted 12 hours ago
