Job Summary
We are seeking a VDI Engineer to design, support, and optimize our VMware Horizon-based virtual desktop infrastructure across on-premises VMware and AWS environments. You will own day-to-day operations, drive automation through Infrastructure as Code, and resolve complex end-user and platform issues.
Key Responsibilities
- Administer and support VMware Horizon environments, including connection servers, desktop pools, and UAG/load balancers, app volumes & DEM.
- Automate provisioning and configuration of AWS and VMware infrastructure using Terraform.
- Troubleshoot and resolve complex issues across the VDI stack: compute, storage, network, authentication, and display protocol performance.
- Monitor system health, capacity, and user experience; perform root cause analysis and implement preventive fixes.
- Maintain patching and upgrade lifecycles, and document runbooks and architecture.
Qualifications & Requirements
5+ years of hands-on experience supporting production VMware Horizon deployments.
VMware Horizon administration (Connection Servers, Desktop Pools, UAG/load balancers, App Volumes, DEM).
Deep understanding of vSphere, vCenter, and Aria Automation.
Scripting proficiency in PowerShell and/or Python.
Strong background in performance analysis, log review, and root cause analysis across virtualized infrastructure, networking, Active Directory, and storage.
In-depth understanding of VMware virtualization platforms, including hands-on familiarity or conceptual knowledge of vSphere, vCenter, and Aria Automation.
Proven experience writing and managing Terraform for both AWS and VMware stacks.
Extensive troubleshooting experience, including performance analysis, log review, and root cause analysis in large-scale environments.
Proficiency in PowerShell and/or Python scripting, plus experience with monitoring tools (e.g., Horizon Help Desk, Aria Operations, CloudWatch, Prometheus and Grafana).
Strong understanding of virtualization, networking, Active Directory, and storage.
Bachelor's degree in a related field or equivalent experience (VCP-DTM/VCP-DCV preferred).
