Jeff Wong 125 N. Elm Dallas, Texas 00000 000.555.1212 | |

Objective: To become an entry-level Windows Desktop Specialist by applying my technical knowledge, customer services skills, hands-on experience and passion for technology.

Technical Skills and Certifications

▪ Microsoft Windows 2000/XP Professional/Vista, Windows 7 ▪ HP, Dell, IBM laptops/PCs ▪ MS Office XP Professional, Outlook Exchange, Outlook 2007 ▪ FTP, LAN, WAN ▪ Active Directory, Remote Desktop, DHCP, DNS, VPN ▪ Helpdesk Customer Service ▪ Experience installing and configuring equipment ▪ Experience upgrading software and performing maintenance

A+ Certification MCTS (Microsoft Certified Technical Specialist)


Associate’s Degree, Computer IT, Network Administrator and Support      June 2013 North Lake College, Dallas, Texas Specialized Track: Microsoft, GPA: 3.5 Relevant Coursework: Implementing and Supporting Microsoft Windows XP Professional ▪ Windows Vista Configuration ▪ Implementing and Supporting Client Operation Systems ▪ Designing Security for Microsoft Networks ▪ Windows Server 2008 Network Infrastructure Configuration ▪ Windows Server 2008 Active Directory Configuration ▪ Windows Server 2008 Applications Infrastructure  ▪ Configuration Windows Server 2008: Server Administrator ▪ Windows Server 2008: Enterprise Administrator ▪ Windows 7 Configuration ▪ Windows 7 Enterprise Desktop Support

Student Projects and Labs North Lake College, Dallas, Texas2010 to 2013 Technical Assistant Provide help desk support, desktop support and basic network administration in the campus IT department during a three-hour weekly lab. Worked with Windows Server 2003/2008, Vista and Windows 7 operating systems and Microsoft Management Console (MMC)

▪ Assist users in a service desk setting by troubleshooting and resolving issues ▪ Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining and upgrading all PC/Thin Client/MAC hardware, software and equipment to ensure optimal workstation performance ▪ Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems ▪ Assist with the installation, configuration, and ongoing usability of desktop, laptops, Macs, peripheral equipment and software within established standards and guidelines ▪ Troubleshoot trouble tickets to resolve basic technical problems with desktop computing equipment ▪ Provide customer assistance using Active Directory services and remote access tools ▪ Ensure systems are configured according to college policy and protected from viruses Student Projects ▪ Study network design and suggest improvements ▪ Measure network speed under varying conditions ▪ Study security techniques and ways to protect networks from attack ▪ Study fast-track standardization for numerous Windows desktop platforms


Dallas Area Council June to August 2012 Data Services Help Desk Intern Provide users with desktop support services in a networked Microsoft Windows environment.

▪ Answer and resolve incoming user requests via phone, email, walk-up or ticket system ▪ Set up and refresh computers, phones and other accessories ▪ Set up AV systems in conference rooms ▪ Prepare computers in training room for various software training classes ▪ Inventory computer, network equipment and accessories ▪ Work with IT group to roll out software upgrades and implement new services Additional Work Experience

Big Buy2010 to present Tech Squad Agent Work part-time performing computer-related repairs, upgrades, installations and providing in-store technical support.

▪ Assist customers with problems involving DOS, Windows 7/ME/2000/XP/Vista or Mac OS X ▪ Provide initial contact with clients and check in products for service ▪ Perform basic testing to determine product needs and service solutions ▪ Facilitate in-store sales, upgrades, installations and service

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