Sr. Dynamics 365 Sales & Service Consultant
Malvern, PA, US • Posted 14 hours ago • Updated 14 hours ago

Fourth Technologies, Inc.
Dice Job Match Score™
⏳ Almost there, hang tight...
Job Details
Skills
- Dynamics 365
- Sales & Service
- AI/Copilot
- CRM
Summary
Role Summary
We are seeking a Senior Dynamics 365 Sales & Service Architect with a strong product-first mindset to lead enterprise-level architecture initiatives. The ideal candidate will maximize out-of-the-box Dynamics 365 capabilities, embed AI/Copilot-driven solutions, and deliver scalable, secure, and high-performance platforms with minimal custom development.
This role serves as a technical authority, guiding architecture decisions, mentoring teams, and driving adoption of modern, AI-enabled Dynamics 365 solutions.
Key Responsibilities
- Design and architect solutions using native Dynamics 365 Sales & Customer Service capabilities, including:
- Business Process Flows (BPFs)
- SLAs, queues, routing
- Forecasting and relationship analytics
- Knowledge management
- Architect Dataverse data models and security, including:
- Business Units, teams, hierarchy security
- Field-level security (FLS)
- Enterprise compliance and scalability
- Identify, design, and implement AI & Copilot use cases, such as:
- Agent assist
- Case summarization
- Next-best-action recommendations
- Sentiment analysis
- Intelligent routing
- Define extensibility only where required using:
- Plug-ins and SDK
- PCF controls
- Azure Functions, Logic Apps, and Service Bus
- Architect and govern integrations using:
- Dataverse APIs
- Azure Integration Services
- ERP and core Line-of-Business (LOB) systems
- Own ALM strategy, including:
- CI/CD pipelines
- Solution layering
- Environment governance
- Establish monitoring, telemetry, and incident response using:
- Application Insights
- Power Platform diagnostics
- Lead architecture reviews and mentor architects and engineering teams
Required Skills & Experience
- 12+ years of experience in CRM / Microsoft Business Applications architecture
- Deep, hands-on expertise in Dynamics 365 Sales & Customer Service
- Strong focus on configuration-led, product-based design
- Expert knowledge of:
- Dataverse architecture
- Security model
- SDK and plug-in execution pipeline
- Advanced development experience with:
- C#
- JavaScript / TypeScript
- PowerApps Component Framework (PCF)
- Strong Azure integration architecture experience
- Proven ability to:
- Reduce customizations
- Drive platform adoption
- Enable AI-driven productivity across enterprises
Preferred Qualifications
- Microsoft Certifications:
- MB-600 or PL-600
- AZ-305 (preferred)
- Experience working in regulated, high-volume enterprise environments
- Dice Id: fortek
- Position Id: 8857526
- Posted 14 hours ago
Company Info
About Fourth Technologies, Inc.
For over two decades, Fourth Technologies has been engaged in the IT, Engineering and IT Management business sectors delivering innovative services and solutions for clients in the Commercial, Industrial and Federal workplace. Our clients range from small to medium business to Fortune 1000 companies with diverse needs, goals and objectives. Fortek meets these specialized demands through a variety of cost effective delivery systems including: “Contract Staffing”, “Permanent Hire”, “Fixed –Price”, “Project Based” contracts on a “time and material” basis and a combination of flexible Offshore with Onsite provisions and alternatives. Fortek is able to reduce “the total cost of ownership” of IT resources, increase project velocity and add significant value to the customer’s operational teams while decreasing staffing and or project overhead.
Fourth Technologies (Fortek) possesses the unparalleled experience and resources to offer our customers a quantifiable “competitive edge” to go the distance and ultimately succeed in today’s dynamic marketplace.

Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs