Sr. Dynamics 365 Sales & Service Consultant

Role Summary

We are seeking a Senior Dynamics 365 Sales & Service Architect with a strong product-first mindset to lead enterprise-level architecture initiatives. The ideal candidate will maximize out-of-the-box Dynamics 365 capabilities, embed AI/Copilot-driven solutions, and deliver scalable, secure, and high-performance platforms with minimal custom development.

This role serves as a technical authority, guiding architecture decisions, mentoring teams, and driving adoption of modern, AI-enabled Dynamics 365 solutions.

Key Responsibilities

• Design and architect solutions using native Dynamics 365 Sales & Customer Service capabilities, including:
• Business Process Flows (BPFs)
• SLAs, queues, routing
• Forecasting and relationship analytics
• Knowledge management
• Architect Dataverse data models and security, including:
• Business Units, teams, hierarchy security
• Field-level security (FLS)
• Enterprise compliance and scalability
• Identify, design, and implement AI & Copilot use cases, such as:
• Agent assist
• Case summarization
• Next-best-action recommendations
• Sentiment analysis
• Intelligent routing
• Define extensibility only where required using:
• Plug-ins and SDK
• PCF controls
• Azure Functions, Logic Apps, and Service Bus
• Architect and govern integrations using:
• Dataverse APIs
• Azure Integration Services
• ERP and core Line-of-Business (LOB) systems
• Own ALM strategy, including:
• CI/CD pipelines
• Solution layering
• Environment governance
• Establish monitoring, telemetry, and incident response using:
• Application Insights
• Power Platform diagnostics
• Lead architecture reviews and mentor architects and engineering teams

Required Skills & Experience

• 12+ years of experience in CRM / Microsoft Business Applications architecture
• Deep, hands-on expertise in Dynamics 365 Sales & Customer Service
• Strong focus on configuration-led, product-based design
• Expert knowledge of:
• Dataverse architecture
• Security model
• SDK and plug-in execution pipeline
• Advanced development experience with:
• C#
• JavaScript / TypeScript
• PowerApps Component Framework (PCF)
• Strong Azure integration architecture experience
• Proven ability to:
• Reduce customizations
• Drive platform adoption
• Enable AI-driven productivity across enterprises

Preferred Qualifications

• Microsoft Certifications:
• MB-600 or PL-600
• AZ-305 (preferred)
• Experience working in regulated, high-volume enterprise environments