Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled)
Malvern, PA, US • Posted 2 hours ago • Updated 2 hours ago

Ornate Tech
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Job Details
Skills
- Customer Relationship Management (CRM)
- Application Lifecycle Management
- Microsoft Azure
- Microsoft SSIS
- Knowledge Management
- Software Architecture
- Dynamics
Summary
Role Summary
Leads enterprise architecture for Dynamics 365 Sales and Customer Service with a strong product-first mindset, maximizing out-of-the-box capabilities, embedding AI/Copilot, and ensuring scalable, secure, high-performance solutions with minimal custom code.
Key Responsibilities
- Design solutions leveraging native Dynamics 365 Sales & Service features: BPFs, SLAs, queues, routing, forecasting, relationship analytics, and knowledge management.
- Architect Dataverse data models and security (BUs, teams, hierarchy, FLS) aligned to enterprise compliance and scale.
- Identify and implement Copilot and AI use cases: agent assist, case summarization, next-best-action, sentiment, and intelligent routing.
- Define extensibility only where required using plug-ins, PCF, Azure Functions, Logic Apps, and Service Bus.
- Architect integrations using Dataverse APIs and Azure Integration Services with ERP and core LOB systems.
- Own ALM, CI/CD, solution strategy, and environment governance.
- Establish monitoring, telemetry, and incident response using App Insights and platform diagnostics.
- Act as technical authority, leading architecture reviews and mentoring architects and engineers.
Required Skills & Experience
- 12+ years in CRM / Microsoft Business Applications architecture, with deep hands-on experience in D365 Sales & Customer Service.
- Expert knowledge of product capabilities and configuration-led design.
- Strong Dataverse, SDK, plug-in pipeline, and security model expertise.
- Advanced C#, JavaScript/TypeScript, PCF, and Azure integration architecture.
- Proven experience driving platform adoption, reducing customizations, and enabling AI-driven productivity.
Preferred
- MB-600 / PL-600; AZ-305 preferred.
- Experience in regulated, high-volume enterprise environments.
- Dice Id: 91172062
- Position Id: OTCW0420
- Posted 2 hours ago
Company Info
Welcome to Ornate Tech , your trusted partner in transforming business challenges into opportunities with cutting-edge technology. We are dedicated to delivering innovative, cost-effective IT and Salesforce solutions that empower small and medium-sized businesses to achieve sustainable growth. Our team of experts, a commitment to excellence, and a track record of success make us the preferred choice for businesses across various industries.
Technology Architects
At the core of Ornate Tech are our visionary Technology Architects, who bring years of experience and a deep understanding of the ever-evolving tech landscape. From designing scalable IT infrastructures to integrating AI-driven analytics into business processes, our architects lead the way in creating future-ready solutions. Their expertise spans Salesforce customization, application development, IT security, and advanced data management strategies, ensuring that every solution we deliver is robust, innovative, and aligned with your business goals.
Operations Support Team
Behind every successful project is our dedicated Operations Support Team, who work tirelessly to ensure seamless execution and post-implementation support. This team specializes in proactive monitoring, quick issue resolution, and ongoing optimization of your IT systems. With a focus on reliability and efficiency, they provide 24/7 support to keep your business running smoothly and securely, minimizing downtime and maximizing productivity.
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