Automation Engagement Lead (AI & RPA)

• Location:- Newark, NJ (Onsite)
• No of Position - 1
• Overall - 15+ years
• Vertical - Insurance Domain Mandatory

JD:-

The Automation practice focuses on providing Robotic Process Automation, Smart Data Intake, Analytics, Machine learning, Gen AI and Agentic AI solutions for mission critical business and IT processes to major industries globally. It is one of the fastest growing practices in the company, and a key pillar of our digital offerings. We are seeking an Engagement Lead (EL) to manage the automation delivery for a North America-based Insurance customer.

This role will be accountable for establishing, sustaining and growing Automation presence with the customer by ensuring operational and delivery excellence. The EL must also focus on creating value-added long-term partnerships with the client, internal account and market teams.

The right candidate for this role must have proven success with hands-on delivery and program management. Experience in leading the design and implementation of global automation programs with established governance at executive leadership level is a desired skill. They must also understand, appreciate and drive transformation based on business needs, to stay ahead of the competition, as the industry pivots to AI driven Automation.

Success begins with delivery excellence and hence one of the primary expectations from this role is to ensure that we first deliver on our commitments, thereby forging strong and trusted partnerships with the client and account teams.

This person is expected to leverage their combined industry, delivery and transformation expertise, to implement best practices, drive transparency through outcome management, demonstrate intelligent risk management and problem solving to support the client’s needs and solve business challenges through intelligent automation.

Goals in this role will include demonstrated delivery excellence, high customer satisfaction scores, meeting margin commitments, opportunities to partner on solutions, expanded presence at the client, referrals, and/or publicly reference-able accounts.

Required Skills and Qualifications:

• Intelligent Process Automation practitioner experience, including the awareness of the high-level architecture, licensing model and key features of UiPath tool. Experience in architecting automation solutions leveraging UiPath AI components like Agent Builder, Autopilot etc. and full-stack technologies like Python are considered a plus.
• Management experience - Experience in leading and executing global automation programs involving Robotic Process Automation, Smart Data Intake, ML, Gen AI, Agentic AI solutions and Operational Analytics with established governance at exec leadership/steering committee level.
• Operational Rigor – Demonstrated success and strength in managing across clients and programs to deliver results. This will combine a strong mindset in program and project management, leveraging data to drive objectives and creating strategic plans to deliver results for today while setting-up for continue accelerated growth.
• Business Acumen - demonstrated experience in leading AI / Automation delivery for Insurance industry preferred.
• Leadership– Ability to lead and manage a high performing team and support growth and development of team members. This individual will be expected to work with his or her team to continue to grow and develop team members to meet the fast pace demand of the digital and automation space.
• Influencing skills - Ability to work with those within other teams to collaborate on optimal solutions and outcomes for clients. This individual will be expected to work with teams within the practice, collaborate with other business units and partner with account teams while managing to client expectations and growth strategies.
• Communication – Demonstrated strength in both verbal and written communication. Ability to clearly message across levels of an organization, including a strong executive presence.
• Financial acumen - to manage project P&L from an internal standpoint and help guide client in their investment choices from an external facing standpoint.
• Multi-geo experience and the ability to create effective relationships with offshore teams in a global delivery model.
• Demonstrated organization skills with proven ability to manage multiple deliverables, drive outcomes and problem solve issues.
• Exceptional client management skills and experience.
• Ability to work collaboratively in a virtual and highly-matrixed environment.
• Willing to travel to client location as per engagement requirement

Responsibilities:

• Ensure delivery excellence by embedding best practices, outcome management and delivering on our commitments for both implementation and support.
• Partner with the architects in the customer organization to architect and drive the right fit automation solution to achieve the expected business outcomes
• Establish, sustain or grow the Intelligent Process Automation capability in the assigned accounts. For example, identify opportunities for interconnected solutions, expand existing capabilities to new business areas, etc.
• Be a trusted delivery partner and point of contact for the client and Cognizant teams for the automation program/engagement.
• Ensure contractual commitments are tracked and implemented with reference to delivery.
• Collaborate with extended delivery teams across the globe.