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Job Title Director, Application Support
What does a successful Director, Application Support do at Fiserv? A successful Director of Application Support leads production control for Deposit Solutions in the Financial Institutions Group, owning operational excellence for production activities that support leading U.S. financial software services. They partner across engineering, product, operations and client teams to keep production stable, secure and efficient. They drive continuous improvement to maintain reliable, compliant production operations.
What you will do: - Lead the production control team by defining strategy, policies and procedures and fostering a culture of continuous improvement, automation and innovation.
- Monitor and analyze production performance metrics; identify and implement improvements to availability, throughput and quality, and present performance reports and risk assessments to senior management.
- Coordinate cross-functional production activities with engineering, product, operations and client teams to ensure timely, error-free delivery and effective incident response.
- Troubleshoot and resolve production incidents and service degradations with urgency, clear communication and documented post-incident actions.
- Manage and optimize secure file transmission and data transfer processes while ensuring compliance with applicable industry standards and regulations.
What you will need to have: - 10+ years of experience in production control, production operations, or equivalent operations leadership roles.
- Demonstrated experience managing teams responsible for mission-critical production environments.
- Proven track record delivering operational metrics, leading incident resolution, and driving continuous improvement initiative
- Bachelor's degree in computer science, engineering, or a related field - or an equivalent combination of education, work and military experience.
What would be great to have Experience in financial services and payments domains.
Hands-on familiarity with secure file transfer systems, monitoring tools, and incident management frameworks
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
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