Lead Customer Experience Insights Analyst

Customer Experience Insights Analyst - Contract-to-Hire Opportunity

Applicants must be legally authorized to work in the United States on an ongoing basis (U.S. citizens or permanent residents).

About the Role

The Customer Experience Insights Analyst will join a team dedicated to data, technology, and insight generation across the customer experience ecosystem. This group programs surveys, builds automated workflows, and applies advanced analytical techniques to uncover meaningful patterns in customer behavior. While the role leans heavily toward data engineering and analytics, it also requires a strong understanding of research processes and collaboration with digital research partners such as UX teams and Adobe Analytics groups.
A digital research background is helpful but not required; familiarity with research workflows and comfort working with digital research teams will be valuable.

Key Responsibilities

• Program and manage surveys using Qualtrics and XM Discover.
• Develop and maintain data pipelines connecting business data warehouses, operational systems, and CX platforms.
• Integrate data from Snowflake and other enterprise sources to support CX measurement and reporting.
• Analyze structured and unstructured data using SQL, Python, and statistical techniques.
• Conduct regression and advanced analytics to identify key drivers of customer satisfaction and behavior.
• Build dashboards and visualizations in Power BI to communicate insights clearly and effectively.
• Collaborate with UX, analytics, and product teams to embed customer insights into digital experience improvements.
• Translate complex data findings into actionable recommendations for business stakeholders.

Required Skills

• SQL
• Qualtrics
• XM Discover
• Data visualization
• Power BI
• Regression analysis
• Python
• JavaScript
• Familiarity with UX research

Priority Skills

• SQL
• Qualtrics
• XM Discover
• Data visualization
• Power BI
• Regression analysis

Additional Qualifications

• Hands-on experience building and optimizing data pipelines.
• Ability to integrate data from Snowflake and other enterprise systems.
• Strong understanding of research processes and customer experience methodologies.
• Ability to work in fast-paced, cross-functional environments.
• Expert-level technical and analytical proficiency.

Experience Level

Senior Level

Employment Details

• Contract-to-Hire
• Applicants must be legally authorized to work in the United States on an ongoing basis (U.S. citizens or permanent residents)

Job Type & Location
This is a Contract to Hire position based out of St. Louis, MO.
Pay and Benefits
The pay range for this position is $50.00 - $60.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jan 21, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.