Help Desk Administrator

Salary Statement

Estimated Starting Salary Range: USD $69,450.00/Yr. - USD $115,750.00/Yr. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Description

The U.S. Navy's Naval Information Warfare Center (NIWC) and Scientific Research Corporation (SRC) are teaming together to provide engineering support for a Development, Security, and Operations (DevSecOps) pipeline.

• Performing customization and configuration of various development tools for Navy customers in an accredited AWS-IL4 and IL6 environment
• Performing account and group administration tasks; supports users in a Help Desk / Service Desk capacity in a DevOps environment
• Working in a highly collaborative environment that embraces Agile, Lean Startup, and pairing methodologies (e.g., Extreme Programming) using the Scrum framework
• Participating in team ceremonies including planning meetings, daily stand-ups, and retrospectives

#LI-JC1

Requirements

• DoD DEVSECOPS Pipeline Support Help Desk experience
• Experience with the Atlassian Tool Suite and other DevSecOps tools such as JFROG Artifactory, Jenkins, CodeDx, Coverity, etc.
• 1 - 2 years of experience as a Linux System Administrator, Help Desk / Service Desk Technician, or IT Specialist optimizing systems in AWS cloud environments
• Meets DoD 8570.01-M Information Assurance requirements, including:
  • CompTIA Security+ certification
  • Linux OS certification or completion of Linux course from accredited source
• Genuine desire to work in an environment where innovation and continuous learning are fostered and rooted in the culture
• Secret clearance

Desired Skills

• Overmatch Software Armory experience, minimum of 6 months
• Experience and desire to perform Help Desk / Service Desk duties (e.g., onboarding new team members to the organization, responding to customers for break-fix problems)
• Experience working in a highly collaborative environment that embraces agile, lean startup, and pairing methodologies (e.g., Extreme Programming) using the Scrum framework
• Excellent customer service qualities and verbal communication skills
• Ability to research, troubleshoot, and self-teach new tools without direct supervision
• Experience briefing and providing technical demonstrations to leadership
• Experience building system capabilities in short iterations that allow for accelerated user feedback and product delivery
• Bachelor's degree in Computer Science, Engineering, or Information Technology
• TS or TS/SCI clearance

Clearance Information

SRC IS A CONTRACTOR FOR THE U.S. GOVERNMENT, THIS POSITION WILL REQUIRE U.S. CITIZENSHIP AS WELL AS, A U.S. GOVERNMENT SECURITY CLEARANCE AT THE SECRET LEVEL

Travel Requirements

• 5-10% travel required

About Us

Scientific Research Corporation is an advanced information technology and engineering company that provides innovative products and services to government and private industry, as well as independent institutions. At the core of our capabilities is a seasoned team of highly skilled engineers and scientists with multidisciplinary backgrounds. This team is challenged daily to provide cutting edge technology solutions to our clients.

SRC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with a company match, life insurance, vacation and sick paid time off accruals starting at 10 days of vacation and 5 days of sick leave annually, 11 paid holidays, tuition reimbursement, and a work environment that encourages excellence and more. For positions requiring a security clearance, selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

EEO

Scientific Research Corporation is an equal opportunity employer that does not discriminate in employment.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic under federal, state or local law.

Scientific Research Corporation endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact for assistance. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.