Desktop Support Lead

Bristol, CT, US • Posted 1 day ago • Updated 1 day ago

Full Time

No Travel Required

On-site

65000 - $70,000/yr

Stanley David and Associates

Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Job Details

Skills

Documentation
Distribution
Communication

Summary

Desktop Support Lead

• Provide Level 2/3 support for hardware, software, and network issues.

• Troubleshoot and resolve escalated incidents within SLA.

• Ensure compliance with IT policies and security standard

• Supervise and mentor desktop support technicians.

• Allocate tasks and monitor workload distribution.

• Conduct performance reviews and provide training where necessary

• Act as a liaison between end-users and IT management.

• Communicate updates on major incidents and planned maintenance

• Maintain accurate documentation of incidents, resolutions, and processes.

• Develop and enforce standard operating procedures (SOPs).

• Drive continuous improvement initiatives for support processes.

• Oversee hardware/software inventory and lifecycle management.

• Coordinate procurement and deployment of IT assets.

• Strong knowledge of Windows/Mac OS, Active Directory, Office 365, and networking basics.

• Familiarity with ITIL framework and ticketing systems (e.g., ServiceNow).

• Excellent problem-solving, communication, and leadership skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91097129
Position Id: 8858096
Posted 1 day ago

Company Info

About Stanley David and Associates

We strive to add value and work as true partner with our clients

Stanley David And Associates is a recruitment specialist in the area of IT and Engineering and we stay firmly in our area of expertise, doing what we love.

We know the players and the companies and invest a lot of time getting to know candidates and clients in equal measure. This ensures a swift, cost effective and perfect placement whether it s permanent or interim.

In addition we have a reputation for having the best understanding of the market landscape, for sourcing great candidates

-We have a Global Footprint with offices in 3 countries USA, UK and India.

-SDNA Global have built up an incredible reputation within the IT strategic hiring.

-We work with Tier1 and Tier 2 IT Outsourcing companies for Leadership hiring needs in UK, Europe, USA and Indian geos.

-Each SDNA member has over 5 years of experience in Talent Acquisition

-We have successfully closed roles in countries UK, USA, Germany, Sweden, Dubai, France, Netherlands, Switzerland, Austria, Hungry, Spain, Italy, Norway, Denmark, Nigeria and South Africa

-Telecom, Media and Hi-tech

-Health care and Life Sciences

-Energy and Utilities

-CPG, Retail and Transport

-Banking and Financial Services

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Desktop Support Lead

Stanley David and Associates

Dice Job Match Score™

Job Details

Skills

Summary

Company Info

About Stanley David and Associates

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