Salesforce Administrator/BA

Role Description:

• Analyze business requirements and translate them into Salesforce-aligned functional scenarios and acceptance criteria.
• Validate Salesforce configurations, workflows, integrations, and business processes.
• Assess upstream and downstream system impacts of Salesforce changes on enterprise capabilities, including user onboarding and shared services.
• Perform functional and end-to-end validation of Salesforce LC Next Gen solutions across Licensee organization use cases.
• Collaborate with product owners, architects, and development teams to identify risks, dependencies, and solution gaps early in the lifecycle.
• Lead and coordinate offshore QA resources, ensuring adherence to quality standards and best practices.

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Essential Skills:

• Analyze business requirements and translate them into Salesforce-aligned functional scenarios and acceptance criteria.
• Validate Salesforce configurations, workflows, integrations, and business processes.
• Assess upstream and downstream system impacts of Salesforce changes on enterprise capabilities, including user onboarding and shared services.
• Perform functional and end-to-end validation of Salesforce LC Next Gen solutions across Licensee organization use cases.
• Collaborate with product owners, architects, and development teams to identify risks, dependencies, and solution gaps early in the lifecycle.

Desirable Skills:

Skills: Salesforce~Digital : Salesforce Administration and Functional Design~Digital : Salesforce Service Cloud~Digital : Salesforce Sales Cloud

Experience Required: 8-10