Health Services IT Supervisor

Description
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Class specifications are not intended to reflect all duties performed within the job.
Under general direction, manages an independent information technology work group or serves as a project lead on information technology projects within the Health Services Information Technology Unit; supervises subordinate professional and technical staff, and performs related work as required.
Distinguishing Characteristics
Incumbents in this class are distinguished from the Health Services Information Technology Manager as this class is responsible for smaller work groups of lower complexity based on several factors including: size of budget; number and complexity of applications being run and supported; and variety of platforms and their interconnections within the organization. Work is accomplished within a broad framework with sole authority and responsibility in a given functional area or service. Incumbents must exercise creative ability, resourcefulness and judgment in the analysis and solution of complex problems.

Incumbents normally report to a Manager, but may report to an Assistant Health Services Information Technology Director.
Minimum Qualifications
Education: Possession of a Bachelor's Degree from an accredited college or university with a major in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, or a closely related field.

Experience: Three (3) years of full-time, or its equivalent, experience as a manager, supervisor, or project lead in an information technology environment having responsibility for one or more of the following areas: application support, development/programming, data analysis and report development, systems analysis, technical support and/or network or server administration, at least two (2) years of which was in a health care information systems environment.

Substitution for Experience: Possession of a Master's Degree from an accredited college or university with a major in one of the fields noted above may be substituted for one (1) year of the required experience.

Substitution for Education:
One (1) additional year of qualifying experience noted above may be substituted for the required academic major; OR
Additional qualifying experience may be substituted for the required education on a year-for-year basis, up to a maximum of two years; OR
Possession of professional technical certifications can substitute for up to a maximum of two (2) years of the required education. Each of the following current and valid certifications can be substituted for six (6) months of required education:
Any of the following Epic certifications: Ambulatory, Tapestry, Epic Resolute Hospital Billing, Epic Care Everywhere, Health Information Management, Prelude (Grand Central), EpicCare Inpatient (ClinDoc), Epic Client Systems Administrator/Manager (ECSM), or Operational Database Administrator
Certified Associate in Healthcare Information and Management Systems (CAHIMS)
Knowledge, Skills, and Abilities
Knowledge of:
Principles of healthcare administration and health plan operations
Principles of leadership, management, supervision, training and performance evaluation
Budget development and management
Information systems principles and their applications in a health services environment
Methods and techniques used to develop, test, and implement systems
Understanding of information systems design, implementation and management strategies
Project and change management
Skill in:
Analytical and problem solving
Verbal and written communication
Ability to:
Supervise, review, and coordinate the work of subordinate professional and technical personnel
Select, train, and evaluate staff
Analyze business requirements and make recommendations on appropriate system solutions
Communicate clearly and concisely, both orally and in writing
Respond to escalated requests and inquiries from system users
Establish and maintain effective working relationship with others
Provide and promote excellence in customer service for internal and external customers
Acknowledge and respect cultural and linguistic differences of the County's diverse population
Typical Tasks
MANAGEMENT RESPONSIBILITIES:
Leads, supervises, coordinates and participates in the operational activities for an assigned information systems work group, which may include application development, application support, end user support and training, server administration, or systems security
Selects, trains, motivates and evaluates information technology personnel
Plans, prioritizes, assigns and reviews the work of staff responsible for developing, implementing and maintaining hardware and software applications, and providing non-technical support to system users
Analyzes information systems requirements and designs and implements processes and/or improvements that promote increased efficiency and effectiveness; identifies resource needs, drafts or updates system documentation; coordinates and provides user training as appropriate; and allocates resources accordingly
Provides technical leadership and direction in all phases of software and hardware selection, product development, implementation, testing and support
Manages assigned projects and budgets; monitors project and budget performance and compliance with applicable specifications, rules, regulations and laws related to information systems analysis; and ensures quality and timeliness of work performed
Conducts research on new and evolving computer technologies and recommends systems and improvements for the Department; prepared analytical and statistical reports
Guides the development of new or enhanced HSD systems, policies and practices
Participates in the development of policies and procedures; monitors work activities to ensure compliance with established policies and procedures; and makes recommendations for changes to existing standards and procedures
Supports Epic Tapestry module and creates claim rules, member co-pay and deductible set-up, plan set-up, benefit set-up, and provider set-up and works collaboratively to program computers to comply with rules
Manages the Performance Management Unit of and advises the CEO of business and policy issues and decisions relating to health care systems management
Prepares and analyzes reports as requested by the CEO and COO to assist in future planning for the Health Plan
Skills
Supervision, Support, Epic
Top Skills Details
Supervision,Support,Epic
Additional Skills & Qualifications
This is a contrat to hire role
See job description; they will pay to get candidates certified who lack Epic certifications
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Martinez, CA.
Pay and Benefits
The pay range for this position is $80.00 - $85.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Martinez,CA.
Application Deadline
This position is anticipated to close on Feb 5, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.