At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!
Are you ready to join the Un-carrier movement?
The Sr Software Engineer is essential for designing, implementing, and deploying scalable software solutions that meet customer requirements and support high availability environments. The position focuses on enhancing our ServiceNow CSM module - including Case Management, Knowledge, customer Portals, Automation frameworks and Integrations-using modern engineering approaches, workflow automation, and best-practices. The role involves collaborating with engineers to develop software components using technologies such as virtualization, microservices, software-defined networking, network functions virtualization, and big data. It requires independent judgment to resolve technical issues and make recommendations for software design and implementation. Success is measured by the ability to deliver effective software solutions that integrate with system protocols and meet business and technical requirements. The work impacts organizational capabilities by enabling advanced software systems that improve operational efficiency and customer experience.
We pride ourselves on encouraging a culture of innovation, advocating for agile methodologies, and promoting transparency in all that we do. Join us in embodying the spirit of the 'Un-carrier' and make a tangible impact! Our team is dynamic where no day is the same, and we are diverse and inclusive passionate about growth and transformation. If you're up to the challenge, apply today!
Job Responsibilities:
- Develop software solutions and conduct tests to drive engineering projects and ensure quality deliverables
- Contribute to design innovations that improve systems, processes, or services using new frameworks and industry best practices
- Collaborate with technical teams to deliver solutions and mentor others through knowledge sharing and training sessions
- Support technology strategy by evaluating and applying current technologies that align with business goals
- Create clear documentation for software code, system designs, and business requirements to support knowledge sharing
- Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience:- Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
- Acceptable areas of study include Computer Science, Software Engineering, Information Management or equivalent experience in field (Required)
- 4-7+ years - Technical engineering experience within the ServiceNow platform. Minimum of 2 years within ServiceNow's CSM module. (Required)
- ServiceNow Certifications: Certified System Administrator (CSA) (Required)
Knowledge, Skills and Abilities:- Expertise in JavaScript, Glide API, REST integrations, Flow Designer, client-side scripting
- Analytical skills to troubleshoot workflow issues, optimize processes, and interpret service data (Required)
- Deep understanding of ServiceNow CSM module - Case Management, Customer Portal, Knowledge Management, Foundational Data (Accounts, Contacts, Products, Contracts) (Required)
- Communication (Required)
- Technical writing and documentation expertise (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): Yes
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Base Pay Range: $113,600 - $205,000
Corporate Bonus Target: 15%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, ;paradox=1
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out ;br>
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling 1-. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
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