Desktop Support Engineer

Role: Desktop Support Engineer/MS Windows/Capital Markets or Hedge Fund

Location: Hybrid/Midtown, NYC

Interview Process: Video

COMPANIES LIKE BANKS OR CAPITAL MARKETS AND HEDGE FUNDS ARE A HOME RUN !!!

**** THIS POSITION IS ON SITE FIVE DAYS A WEEK FOR THE FIRST MONTH AND THEN FOUR DAYS A WEEK GOING FORWARD.

**** THE MANAGER WILL NOT CONSIDER ANY CANDIDATES WITH OVER 10 YEARS AND IS IDEALLY LOOKING FOR 3-5 YEARS OF EXPERIENCE.

Please provide all the below details with each submittal. It is required for the vendor Management system.

Number of years working with:

Total IT experience:

Years working with: Desktop Support Engineer

Years working with: CAPITAL MARKETS AND HEDGE FUNDS ARE A HOME RUN

Years working with: Microsoft Windows Environment

Years working with: SCCM

Job Description:

We are looking for a colleague to join a global team of highly motivated support engineers in the financial industry. With a community of approximately 300 users, you will work closely with the Support team and System / Network engineering teams to provide all tiers of support. Excellent customer service and communication / writing skills are required. Must be open to occasional after-hours work as needed.

The ideal candidate has an enthusiastic customer-facing personality with analytical, technical, and critical thinking skills as well as a growth mindset.

Responsibilities Include:

• Develop strong relationships with the user community by providing white-glove in-person and remote support services for the firm's technology stack which include OneDrive, SharePoint, Outlook / Exchange, Global Protect, Lenovo X1 laptops, Virtual Desktops, and more
• Collaborate with a global team to complete long-term and short-term projects with technical expertise and detailed execution
• Partner with systems, network, and application teams to provide reliable and scalable solutions
• Ability to work with top level executives including CEOs, CFOs, Managing Directors, Traders, and the like in a high pressure, fast paced environment
• Exhibit a customer facing mindset that portrays enthusiasm, curiosity, and drive. Seeks to bring value to any size task given to them.
• Evangelize innovation by gathering business requirements and connecting users with new technologies through training, documentation, and everyday discussion
• Problem-solving: must possess good analytical skills and the ability to review logs/behavior/events to help determine if problems are imminent and develop solutions before or when they occur to resolve quickly.

Background and Qualifications:

• 3 8 years of experience in a similar role in the financial industry is preferred
• Microsoft 365, Intune, Outlook, OneDrive, SharePoint
• Windows 11, Azure Virtual Desktop, Active Directory, Group Policy, Powershell
• Microsoft Authenticator, iPhone, iPad, Android
• VPN Clients, laptops, and desktop hardware
• SCCM administration and deployment, Automation Scripting, Market Data Applications, VoIP administration, Comfortable speaking to a large group ideal
• Ability to work calmly under pressure, prioritize issues and requests, and handle tasks from technology management
• Technical expertise, critical thinking, and a growth mindset are a must
• Strong team player mentality that spans cross-functionally
• Ability to make decisions and devise solutions quickly, often with limited information
• Excellent communication skills
• Great at documentation and in-person / live training
• A data-driven mindset to reinforce ideas, projects, and decisions