Desktop Support Engineer
• Posted 1 day ago • Updated 11 hours ago

Kanak IT Services LLC
Dice Job Match Score™
👾 Reticulating splines...
Job Details
Skills
- MS Windows/Capital Markets or Hedge Fund
Summary
Role: Desktop Support Engineer/MS Windows/Capital Markets or Hedge Fund
Location: Hybrid/Midtown, NYC
Interview Process: Video
COMPANIES LIKE BANKS OR CAPITAL MARKETS AND HEDGE FUNDS ARE A HOME RUN !!!
**** THIS POSITION IS ON SITE FIVE DAYS A WEEK FOR THE FIRST MONTH AND THEN FOUR DAYS A WEEK GOING FORWARD.
**** THE MANAGER WILL NOT CONSIDER ANY CANDIDATES WITH OVER 10 YEARS AND IS IDEALLY LOOKING FOR 3-5 YEARS OF EXPERIENCE.
Please provide all the below details with each submittal. It is required for the vendor Management system.
Number of years working with:
Total IT experience:
Years working with: Desktop Support Engineer
Years working with: CAPITAL MARKETS AND HEDGE FUNDS ARE A HOME RUN
Years working with: Microsoft Windows Environment
Years working with: SCCM
Job Description:
We are looking for a colleague to join a global team of highly motivated support engineers in the financial industry. With a community of approximately 300 users, you will work closely with the Support team and System / Network engineering teams to provide all tiers of support. Excellent customer service and communication / writing skills are required. Must be open to occasional after-hours work as needed.
The ideal candidate has an enthusiastic customer-facing personality with analytical, technical, and critical thinking skills as well as a growth mindset.
Responsibilities Include:
- Develop strong relationships with the user community by providing white-glove in-person and remote support services for the firm's technology stack which include OneDrive, SharePoint, Outlook / Exchange, Global Protect, Lenovo X1 laptops, Virtual Desktops, and more
- Collaborate with a global team to complete long-term and short-term projects with technical expertise and detailed execution
- Partner with systems, network, and application teams to provide reliable and scalable solutions
- Ability to work with top level executives including CEOs, CFOs, Managing Directors, Traders, and the like in a high pressure, fast paced environment
- Exhibit a customer facing mindset that portrays enthusiasm, curiosity, and drive. Seeks to bring value to any size task given to them.
- Evangelize innovation by gathering business requirements and connecting users with new technologies through training, documentation, and everyday discussion
- Problem-solving: must possess good analytical skills and the ability to review logs/behavior/events to help determine if problems are imminent and develop solutions before or when they occur to resolve quickly.
Background and Qualifications:
- 3 8 years of experience in a similar role in the financial industry is preferred
- Microsoft 365, Intune, Outlook, OneDrive, SharePoint
- Windows 11, Azure Virtual Desktop, Active Directory, Group Policy, Powershell
- Microsoft Authenticator, iPhone, iPad, Android
- VPN Clients, laptops, and desktop hardware
- SCCM administration and deployment, Automation Scripting, Market Data Applications, VoIP administration, Comfortable speaking to a large group ideal
- Ability to work calmly under pressure, prioritize issues and requests, and handle tasks from technology management
- Technical expertise, critical thinking, and a growth mindset are a must
- Strong team player mentality that spans cross-functionally
- Ability to make decisions and devise solutions quickly, often with limited information
- Excellent communication skills
- Great at documentation and in-person / live training
- A data-driven mindset to reinforce ideas, projects, and decisions
- Dice Id: 91142858
- Position Id: 2026-1094
- Posted 1 day ago
Company Info
About Kanak IT Services LLC
KanakITs is a new age IT solutions and services company. We are guided by the vision of delivering IT as a tool for disruptive innovation. “IT for Business” is our core mantra and we aim to deliver strategic advantage through our innovative solutions. KanakITs approach is driven by years of experience, research and insights into multiple industry verticals. KanakITs can assist you to stay current, solve business problems by empowering your employees, optimize your operations, and engage with customers in new and efficient ways. KanakITs works with leading technology vendors across the globe and design IT Strategy that is aligned with our customer’s growth strategy. Every business has unique challenges, we strive to solve business problems and become a partner in your business growth
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