Senior User Experience Researcher / Full-Time / Hybrid / Harrisburg, PA
Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 Join the Domino Tech Team!
Accepting Candidates Until 01/16/2026 at 2:00 PM
The Position:
Client: Commonwealth of Pennsylvania Department of Human Services (DHS)
Position Title: DHS - Senior User Experience Researcher Exception (790964)
Location: Hybrid; Remote Off-Site and On-Site in Harrisburg, PA
Duration: Initial term through 12/31/2026 (+ Annual Renewal in 1-Year Terms)
Note: This position is hybrid; primarily remote off-site and on-site as needed. Candidates must currently reside within a reasonable commuting distance (2-hours/100-miles) of Harrisburg, PA.
A technical expert in user experience (UX) research to design and lead discovery and usability testing sprints identifying opportunities for innovation to improve the caseworker experience and workload under new work requirements in eligibility and compliance processes at DHS and county offices. This includes conducting user research through interviews, shadowing, and observation of frontline staff; analyzing current systems and data flows; and mapping the end-to-end user journey. The goal is to uncover pain points and inefficiencies, and produce actionable outputs including a journey map, user stories, and research artifacts to inform a prioritized roadmap of automation opportunities to reduce staffing burdens and modernize operations in anticipation of upcoming federal regulation changes. The expert will communicate insights to cross-functional teams; working with the project, design, and development teams, product managers, and program staff on implementing the modifications to production. Develop strong, trusted relationships with stakeholders to understand their challenges and constraints in a unique, public-sector environment; represent the voice of the user.
The Skills and Experience:
- 2+ Years: UX experience, with a focus on building and designing products, platforms, or services at scale
- Experience delivering technology for HHS or Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance (or similar programs)
- Deep technical subject matter experience in User Experience (UX) Research and User Centered Design practices
- Experience building successful product design based on research
- Experience across the full UX design spectrum
- Experience building alignment with stakeholders
- Experience leading design for a product, platform, or service
- Experience with iterative or agile development methodologies
- Experience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations
The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance
The Location:
Domino Technologies is based in the Harrisburg area the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
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