Support Technician II - Enterprise & Executive Support

City : Austin

State : Texas

Neos is Seeking a Support Technician II - Enterprise & Executive Support for a contract role with our client in Austin, TX.

***ONSITE - ONLY CANDIDATES CURRENTLY RESIDING IN THE AUSTIN, TX AREA WILL BE CONSIDERED***

This position requires candidates to be onsite 5 days a week at 6230 E Stassney Ln, Austin, TX 78744

Candidates must be LOCAL

No calls, no emails, please respond directly to the "apply" link with your resume and contact details.

Work to Be Accomplished

The worker will have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Troubleshoots and resolves software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. Provides technical support, training, process creation, and leads various project efforts. Serves as an exceptional local leader and mentor to junior Technicians.

Minimum Years of Experience, Skills, and Qualifications

4 years of experience providing "white-glove" executive-level support.

5 years of experience providing end-user support.

5 years of experience supporting personal computer hardware and routine software installation.

5 years of experience troubleshooting IT hardware and peripherals in an enterprise environment.

5 years of experience supporting Microsoft Productivity tools such as Office 365 and MS Teams.

4 years of experience supporting video teleconferencing solutions such as Cisco Webex.

Preferred Skills and Qualifications

5 years of experience creating technical knowledge articles.

4 years of experience utilizing ServiceNow in a support environment.

#DICE

#LI-MB