Technical Support Analyst

Technical Support Analyst (Contract through 3/1/2027) Albuquerque, NM

Ready to be the go-to tech hero? We re looking for a skilled Technical Support Analyst who enjoys solving problems, supporting end-users face-to-face, and maintaining systems in optimal working condition. If you thrive in a fast-moving environment and love helping people (without losing your mind), this could be the role for you.

What You ll Do

• Provide 85% onsite support and 15% remote support (phone/email/chat)

• Support multiple Tucson-area locations + assist remote users nationwide

• Triage and resolve Level II & III Incident and Service Request tickets

• Handle some Level I tickets as needed

• Troubleshoot hardware, software, and network issues

• Validate resolution with users and update ITSM documentation

• Partner with infrastructure, security, applications, database, and governance teams

• Follow and help enforce IT Security policies and procedures

• Create and update knowledge-base articles

• Contribute to continuous service improvement initiatives

• Rotate help desk coverage and handle incoming requests from multiple offices

• Support special projects (may include occasional travel out of state)

Flexibility is required, as some on-call support, overtime, and occasional weekend work may be necessary.

Required Skills & Experience

• 3+ years of technical support experience

• Windows + Microsoft Office support

• Active Directory experience

• PC imaging/configuration, re-imaging, and app installs

• Experience with email spam filtering tools

• Ability to confirm full-disk encryption

• Strong desktop/hands-on support background

• Excellent customer service + communication skills

• Strong documentation skills and a consultative mindset

• Valid driver s license, clean driving record, reliable vehicle

• Able to transport IT equipment between offices

• Must pass background check and drug test (excluding marijuana)

Benefits (Visionaire Partners W-2 Contractors)

Medical, dental, vision, life, disability, FSA options + 401(k) with up to 4% match and more.