Required Skills:
- 1+ years of helpdesk support experience
- Windows OS
- Office 365
- Active Directory
Job Description:
Client is looking to hire a Service Desk Analyst. Team is currently growing in size due to higher call volume and incoming tickets.
Responsibilities include, but are not limited to:
- Phone, email, and chat support
- Networking support (DNS, DHCP, TCP/IP, etc.)
- Troubleshoot in a multi-user environment
- Troubleshoot PC's, printers, etc.
- Support Windows based devices
- Solving a wide variety of IT issues as the first point of escalation for customers in an expeditious manner.
- Triage high impact events
- Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
- Managing local technical projects
- Maintain or create policies, procedures, and processes
- Identify root-causes of operational issues and process inefficiencies
- Working with limited supervision
- Utilizing strong verbal and writing skills to communication complex IT concepts into simple terms
Job Type & LocationThis is a Contract position based out of Austin, TX.
Pay and BenefitsThe pay range for this position is $20.00 - $23.25/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a hybrid position in Austin,TX.
Application DeadlineThis position is anticipated to close on Dec 12, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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