Senior Production Support Engineer

Job Title: Senior Production Support Engineer

Work Model: Manhattan based 2-3 days a week in office

Comp: 200-290k total cash, + equity

Summary: A leading company when it comes to blockchain, data enter infrastructure and digital assets is targeting a Sr. Production Support Engineer who is skilled with Python to join their NY office and be the face of the support team for NY. You should be skilled in scripting and automation, Linux, and have some exposure to a cloud infrastructure. You'll play a key role in ensuring the stability, scalability, and performance of cryptocurrency business lines, including trading, risk, and settlement functions. You'll take ownership of critical production environments, provide high-quality client support, lead incident response, diagnose and resolve complex technical issues, and work closely with development teams to implement systemic fixes and long-term reliability improvements.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 8+ years of experience in production support or engineering roles in crypto or finance, with direct exposure to trading system internals, post-trade processing, or real-time risk engines.
• Strong technical skills in SQL and at least one programming or scripting language, preferably Java or Python.
• Experience with incident response, root cause analysis, and structured problem-solving in a production environment.
• Demonstrated ability to lead critical incidents and communicate effectively with technical and business stakeholders.
• Detail-oriented mindset with a focus on accuracy and quality.
• Excellent verbal and written communication skills.
• Ability to build and maintain strong client relationships and provide outstanding customer service.

Responsibilities:

• Own and lead front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management.
• Drive and automate projects to minimize manual effort and enhance the effectiveness of production support.
• Monitor system health and performance; identify and resolve complex issues promptly to ensure uninterrupted operations.
• Debug and troubleshoot complex applications written in Java and Python, providing technical leadership during incidents.
• Collaborate with development teams to implement fixes and enhancements to improve system stability and performance.
• Coordinate with global counterparts to ensure seamless follow-the-sun support.
• Document and maintain support procedures, runbooks, and knowledge base articles.
• Act as a mentor to junior engineers, sharing best practices and promoting a culture of operational excellence.
• Proactively identify systemic issues and partner with developers to implement sustainable fixes.