Biomedical Field Service Engineer - Chicago

Job Description Summary
BD Information
BD is a leading global medical technology company that develops, manufactures, and sells medical Devices, instrument systems and reagents. The Company is dedicated to improving people's health throughout the world. BD is focused on enhancing the quality and speed of diagnosing infectious diseases and cancers, and advancing research, discover and production of new drugs and vaccines. BD's capabilities are instrumental in combating many of the world's most pressing diseases. Founded in 1897 and headquarter in Franklin Lakes, New Jersey. BD employs associates in more than 50 countries throughout the world. The company serves healthcare institutions, life science research, clinical laboratories, and pharmaceutical industry and public. For more information, please visit ;br>Job Title: Field Service Engineer
Location:
Reports To: District Field Service Manager
Overview: Join our dynamic Field Service Team as a Field Service Engineer, where you'll be responsible for troubleshooting, installation, preventative maintenance, and service repair needs. If you excel in a fast-paced environment and aspire to contribute to a world-class service organization, this role is for you.
Key Responsibilities:
Installation & Maintenance: Provide support for installation, maintenance, modification, and repair of mechanical, electromechanical, and software-based instruments. Tasks include installation, repair, calibration, cleaning, and testing of instruments.
Customer Relations: Build and maintain positive relationships with customers, review solutions, discuss needs, and ensure safe operational conditions.
Sales Support: Actively support the sale of service contracts, collaborate with sales representatives and service team members on system configurations, upgrades, installations, and moves. Provide feedback to improve financial performance and generate service revenue.
Documentation: Complete service administration activities promptly, adhering to ISO, FDA, and BD policies.

Qualifications:
Associate's degree or Technical School equivalent,
OR Bachelor of Science in a related field preferred
OR applicable equivalent military experience will be considered on a case-by-case basis
Valid state-issued driver's license with a clean driving record.
Previous experience in diagnosing and repairing medical devices, electromechanical equipment, or scientific instruments is a plus.

Travel & Physical Requirements:
Ability to travel up to 50%, including occasional overnight stays based on business needs. Ability to drive distances of up to 6 hours within a given day, and in adverse weather conditions.
Valid state-issued driver's license with at least 3 years of driving history, meeting BD's auto safety standards.
Flexible working hours throughout the week, traveling to various customer locations.
Lifting requirements - Ability to lift objects weighing up to 30-40 lbs. from the floor to chest level. Ability to push and pull objects weighing up to 70 lbs. The ability to carry a pack weighing up to 30 lb. on your back for up to 1 hour.
Tool Use - Proficient in operating powered drills, screwdrivers, and saws. Capable of using manual sockets, crescent wrenches, and screwdrivers for extended periods, typically 8 to 10 hours a day.
Ability to sit, kneel, squat, bend, and stand repeatedly in a 8-10-hour period to assemble and repair instrument suites. Able to climb and lift portable ladders and step stools. Ability to perform fine motor tasks while reaching over an 8-10-hour day.
May be required to wear a respirator while servicing equipment, thus must be able to pass a fit test and annual spirometry.

Preferred (but not required) Experience:
Diagnosing and repairing medical devices, electromechanical equipment, or scientific instruments.
Field Service Engineering and/or Networking/IT System Upgrades.
Experience in a lab or hospital environment.

Success Profile: Field Service Engineer
Role Overview: A Field Service Engineer is responsible for providing technical support, maintenance, and repair services for various instruments and equipment. Success in this role requires a blend of technical expertise, customer service skills, and adaptability.

Key Competencies:
1.Technical Proficiency:
Strong understanding of mechanical, electromechanical, and software-based instruments.
Ability to diagnose and repair complex equipment.
Proficiency in the installation, calibration, and testing of instruments.
2.Problem-Solving Skills:
Ability to troubleshoot and resolve technical issues efficiently.
Innovative thinking to develop solutions for unique challenges.
Analytical skills to identify root causes and implement effective fixes.
3.Customer Service Orientation:
Excellent communication skills to interact with customers and understand their needs.
Ability to build and maintain positive relationships with clients.
Commitment to ensuring customer satisfaction and safety.
4.Documentation and Compliance:
Attention to detail in documenting service activities.
Familiarity with ISO, FDA, and company policies.
Ability to complete administrative tasks accurately and promptly.
5.Sales Support:
Ability to support the sale of service contracts.
Collaboration with sales representatives and service team members.
Providing feedback to improve financial performance and generate service revenue.
6.Adaptability and Flexibility:
Willingness to travel frequently and work flexible hours.
Ability to adapt to different environments and customer needs.
Physical capability to handle equipment and materials.
7.Personal Attributes:
Strong work ethic and reliability.
Positive attitude and team-oriented mindset.
Continuous learning and improvement approach.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Role Overview: A Field Service Engineer is responsible for providing technical support, maintenance, and repair services for various instruments and equipment. Success in this role requires a blend of technical expertise, customer service skills, and adaptability.

Responsibilities:

• Provide comprehensive support for installation, maintenance, calibration, and repair of mechanical, electromechanical, and software-based instruments, including troubleshooting, testing, and ensuring proper functionality of complex equipment.
• Build and maintain positive relationships with customers by reviewing solutions, discussing technical needs, ensuring safe operational conditions, and delivering excellent communication to enhance customer satisfaction and trust.
• Actively support the sale of service contracts, collaborate with sales representatives on system configurations and upgrades, and provide valuable feedback to improve financial performance and generate additional service revenue.
• Complete all service administration activities promptly and accurately while adhering to ISO standards, FDA regulations, and company policies to ensure proper record-keeping and regulatory compliance.
• Demonstrate strong understanding of complex instruments, diagnose and repair equipment efficiently, apply analytical skills to identify root causes, and develop innovative solutions for unique technical challenges.

Minimum Requirements:

• Associate's degree or Technical School equivalent
• Valid state-issued driver's license with a clean driving record.

Preferred Requirements:

• Diagnosing and repairing medical devices, electromechanical equipment, or scientific instruments.
• Field Service Engineering and/or Networking/IT System Upgrades.
• Bachelor of Science in a related field preferred
• Previous experience in diagnosing and repairing medical devices, electromechanical equipment, or scientific instruments is a plus.
• Experience in a lab or hospital environment.

Travel & Physical Requirements:

• Ability to travel up to 50% of the time, including overnight stays as needed. Must be able to drive up to 6 hours in a single day, even in adverse weather conditions, and possess a valid state-issued driver's license with at least 3 years of driving history that meets BD's auto safety standards.
• Must maintain flexible working hours throughout the week and travel to various customer locations as required by business needs.
• Ability to lift objects weighing 30-40 lbs from floor to chest level, push/pull objects up to 70 lbs, and carry a 30 lb backpack for up to 1 hour.
• Must be proficient with powered tools (drills, screwdrivers, saws) and manual tools (sockets, crescent wrenches, screwdrivers) for extended periods of 8-10 hours daily.
• Ability to sit, kneel, squat, bend, and stand repeatedly during 8-10 hour shifts; climb and use portable ladders; perform fine motor tasks while reaching; and may need to wear a respirator (requiring passing a fit test and annual spirometry).

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

Primary Work Location
USA MD - Sparks - 39 Loveton Circle

Additional Locations
USA IL - Vernon Hills

Work Shift
US BD 1st Shift 8am-430pm (United States of America)

At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information
$21.60 - $33.60 USD Hourly