Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title AppOps (Application Operations) Engineer
AppOps (Application Operations) Engineer About your role: You will operate and improve the cloud-native application platform that supports our Digital Consumer Experience products, working closely with engineering, SRE, and support teams to maintain availability and performance. You will focus on AWS services and automation to scale infrastructure reliably, respond to production incidents, and drive continuous improvement in deployment speed and operational consistency.
What you'll do: - Provide hands-on support for production and non-production environments, including software installation and upgrades, patch deployment, configuration management, and system tuning.
- Manage and upgrade Amazon Elastic Kubernetes Service (EKS) clusters, including cluster lifecycle, scaling, and troubleshooting.
- Develop, maintain, and evolve Infrastructure as Code (IaC) and automation for provisioning, CI/CD, deployments, and configuration management.
- Implement and maintain application and infrastructure monitoring, alerting, and incident response processes; act as a hands-on technical resource during production incidents.
- Collaborate with engineering teams to integrate key performance indicators (KPIs) into the monitoring framework and recommend capacity and performance improvements.
- Participate in release deployments, disaster recovery planning, capacity planning, and performance tuning to ensure operational continuity.
- Support a 247 environment by resolving issues with minimal customer impact and participating in an on-call rotation.
Experience you'll need to have: - 6+ years of experience supporting cloud-native production applications and infrastructure in AWS, including EKS, EC2, VPC, RDS, S3, KMS, and networking components such as Subnets, Route Tables, and Security Groups.
- 6+ years of experience implementing and maintaining Infrastructure as Code using Terraform or AWS CloudFormation to provision, configure, and scale cloud environments.
- 4+ years of experience operating container platforms and managing Kubernetes clusters, including upgrades, scaling, and troubleshooting.
- 3+ years of experience using observability and monitoring tools such as Splunk, Dynatrace, and Amazon CloudWatch to detect and diagnose production issues.
- 2+ years participating in a 24x7 on-call rotation supporting production services and responding to incidents.
- AWS certification (Associate or Professional) or equivalent certification preferred, or equivalent combination of certification, training, and/or on-the-job experience.
- Bachelor's degree or Master's degree in Computer Science, Information Technology, or a related field, or equivalent combination of education, related experience and/or military experience.
Experience that would be great to have: - Experience with container tooling such as Docker or Podman and image build pipelines.
- Experience with CI/CD platforms such as AWS CodePipeline, Azure DevOps, or GitLab CI.
- Experience configuring and managing web servers and reverse proxies (Nginx, Apache).
- Familiarity with ServiceNow, JIRA, Confluence, and incident management workflows.
How you'll work: - This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- This role requires use of a computer and audio equipment.
Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
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