PEOPLESOFT ANALYST

Title: PEOPLESOFT ANALYST

Client: Arizona SALT RIVER PIMA-MARICOPA INDIAN COMMUNITY

Location:10005 E Osborn Rd, Scottsdale, AZ 85256

Duration:12 Months

Note: This is an onsite role.

Job Description:

Production Support:

• Provides day-to-day functional support to end-users and supports PeopleSoft production problem resolution and enhancement requests including evaluation of the current As-Is functionality and guidance towards the future To Be processes of the software implementation.
• Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions and implementing system resolutions including workarounds.
• Performs the functional analysis for production support activities.
• Applies and enforces department change control policies & procedures.
• Develops Functional Design Documents and works with technical resources to develop system enhancements or resolutions to system issues.
• Owns the testing processes including development of test plans, test cases, scenarios and results documentation.
• Coordinates with other IT departments on integrated system support.
• Provides finished work on-time and with consistent high quality.
• Ensures resolution data is collected, compiled, and archived in a complete and useable manner by other team members.
• Works with division supervisors to improve operational policies continuously, practices, procedures, and methodologies.
• Works closely with the Customer departments

Reporting:

• Works with end users to define, develop and assist with the development of reports and interfaces requiring PeopleSoft data.
• Requires an understanding of PeopleSoft data and how it can be used to solve business user needs.
• Develop People Tool Queries as needed for end users.
• Creates mock-ups and development of NVision, SSRS and SQR reports.

Research:

• Critically evaluates information gathered from multiple sources.
• Reconciles conflicts, decomposes high-level information into details and packages specific details into executive-level summaries.
• Translates findings into reports, recommendations or alternatives that identify probable causes and possible solutions to business inquiries and/or technical issues.

PeopleSoft Enhancement Implementation and Upgrade Support:

• Contributes to the implementation and upgrade processes so they will positively impact the Tribal Government and provide future services that will be best utilized for the benefit of the Community.
• Evaluates and improves the effectiveness of new PS modules, configuration, testing and implementation utilizing PS and industry benchmarks.
• Develops, tests and documents regression tests for patch, bundle and major upgrade tasks.
• Develops and provides training and documentation to support the Tribal Government on use of existing and new modules or functionalities as implemented.
• Develops and supports key reports and queries. Provides training on usage of those reports and queries.
• Implements Best Business Practices for all associated business systems and develops the business system framework to tailor the system design in order to accommodate Tribal Government needs.
• Makes business system recommendations regarding Time & Labor configurations and customizations.

Considers:

• Impact on recurring custom reprogramming costs for future routine software upgrades,
• Impact on other modules of the PS systems,
• Customer (end-user) usability ,
• Flexibility and responsiveness to potential organizational changes,
• Anticipation of potential business rule changes, and
• Sensitivity to Community and Tribal Government culture
• Communicates the project s goals, objectives, challenges and accomplishments effectively to management, peers and end-users.
• Completes all project phases by assigned deadlines.
• Participates in the Change Management and Communication Programs.
• Works with Consultant Analysts and Developers as required for implementation and upgrade, configuration and customization testing.
• Develops user documentation detailing PS configuration and customization performed by the application development staff. Develops and reviews user documentation of business system
• rules , process sequences and guidelines.
• Works with consultant analysts and developers to develop and utilize a PS test environment used for implementation, configuration and customization testing.
• Interacts effectively with Timekeepers, IT staff, independent Consultants, project Liaisons, Project Oversight Committee, PS technical and functional staff and Tribal Government employees.
• Leverages strong technical skills coupled with business intelligence and a deep understanding of customer's needs so they can be transformed into application and operational requirements.
• Acts as an interface between business units, technology teams and support teams.
• Develops requirements traceability to test cases.

Communication:

• Communicates professionally and works effectively with multiple levels within the Government.

End-User Training:

• Assists and instructs end-users with training as required for production, enhancement and upgrade support.
• Activities include, but are not limited to, developing training plans, creating training materials and hosting training sessions.

Problem Solving:

• Applies proven analytical and problem-solving skills to all assignments.
• Identifies critical issues and proposes viable alternatives or solutions.

Administration:

• Adheres to, and enforces, department standards, policies, procedures and industry best practices.
• Communicates plans, status and issues to management on a regular basis.
• Participates in development of internal IT processes, policies and procedures.
• Attends required meeting with project team members, Liaisons and others for project directives and updates.

Testing:

• Assists with the preparation of test plans and the solutions testing in compliance with SRPMIC guidelines and standards.
• Assists with preparation of test plans and test scripts for manual and automated testing activities.
• Coordinates and performs in-depth tests including end-user reviews for modified and new systems and provides other post-implementation support. Tests identify the business condition
• being tested, expected results and document actual testing results.
• Ensures high quality and accuracy is maintained thru to software release.
• Provides feedback to the development team and completes work in accordance with the schedule and the quality requirements.

Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge of the history, culture, laws, customs and traditions of the SRPMIC.
• Knowledge of People Tools 8.57/8.58 with FLUID, and PeopleSoft 9.2
• Knowledge of PeopleSoft general architecture, development environment, tools and capabilities.
• Knowledge of PeopleSoft Modules as related to the project.
• Knowledge of business system modeling and requirements gathering techniques.
• Knowledge of project management processes, procedures and techniques including scoping, design, implementation planning and documentation.
• Knowledge of PeopleSoft software and implementation processes, techniques and database design.
• Knowledge of process reengineering and improvement techniques.
• Knowledge of methodologies for performing current-state business workflow analysis and making improvement recommendations.
• Knowledge of the development and management of technical training programs and documentation for end users.
• Knowledge of end user needs assessment and evaluation techniques to meet expectations.
• Knowledge of application systems analysis in a business environment.
• Knowledge of current SRPMIC Tribal Government policies and procedures.
• Skill compiling, organizing and interpreting forms, desk manuals, and technical staff documentation, PeopleSoft documentation and on-line resources.
• Skill communicating effectively both verbally and in writing with all levels of the organization.
• Skill performing user needs assessment and evaluation.
• Skill conducting User Acceptance testing.
• Skill eliciting requirements from customers and end-users.
• Ability to develop and maintain positive and effective working relationships at all levels within the department and Community.
• Ability to identify long-term impact of recommended configurations and customizations in a PeopleSoft environment.
• Ability to work independently and make good judgments regarding project issues.
• Ability to work effectively in a teamwork environment.
• Ability to organize consultant tools and materials.
• Ability to conduct independent research.
• Ability to follow verbal and written instructions.

Qualifications:

• Education: A Bachelor s degree from an accredited college or university in Accounting, Finance, Computer Science, Systems Engineering or Information Systems is required.
• Experience: PeopleSoft implementations and upgrade experience with module required and at least five (5) year experience providing user support for Time and Labor module required.
• PeopleSoft Modules, version 9.2 implementation experience required.
• Ability to create test plans, conduct Unit and System testing and coordinate User Acceptance testing is required.
• People Tools Query development skills required.
• Experience with the functional reporting tools required.
• Approval Workflow Engine (AWE)
• Equivalency: Equivalent combinations of education and experience that will allow the applicant to satisfactorily perform the duties of the job may be considered.
• Special Requirements: May be required to work after normal business hours including nights, weekends and holidays plus more than 8 hours per day at times
  

About Us:

Since 2000, Tri-Force Consulting Services () has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.