Sr. ServiceNow Developer

The ServiceNow Engineer will be responsible for designing, developing, configuring, and supporting ServiceNow solutions to meet business requirements. This role requires hands-on experience with ServiceNow modules, strong problem-solving skills, and the ability to collaborate with cross-functional teams to deliver high-quality ITSM, ITOM, and automation solutions.

Key Responsibilities

• Design, implement, and maintain ServiceNow applications and workflows
• Configure ServiceNow modules including ITSM, ITOM, SAM, and HAM
• Develop custom scripts, business rules, UI policies, and integrations
• Collaborate with stakeholders to gather requirements and translate them into technical solutions
• Ensure platform security, compliance, and best practices
• Troubleshoot and resolve issues related to ServiceNow functionality and performance
• Participate in upgrades, patching, and platform optimization
• Document technical solutions and provide user training as required

What sets you apart

• Strong business acumen, exceptional client-facing skills, and a keen eye for user experience (UX).
• The ability to understand business objectives and translate them into effective ServiceNow solutions ensures that platform implementations deliver real value.
• Client-facing experience enables clear communication, active listening, and collaborative problem-solving, fostering trust and long-term partnerships.
• An eye for UX means designing intuitive, user-friendly interfaces and workflows that drive adoption, reduce errors, and enhance overall satisfaction.

Required Qualifications

• 5-10 years Proven experience as a ServiceNow Engineer or Developer in enterprise environments
• Strong understanding of ServiceNow architecture and modules

Certifications (Most Needed)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) in at least one module (ITSM, ITOM, SAM, HAM, EA)
• ServiceNow Certified Advanced System Administrator (optional but preferred)
• ITIL Foundation Certification (preferred)

Skills And Experience

• Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting
• Experience with REST/SOAP integrations and API development
• Familiarity with Agile methodologies and DevOps practices
• Excellent communication and documentation skills
• Ability to work independently and as part of a team