IAM Operations Lead

RESPONSIBILITIES:
Kforce has a client in Coral Gables, FL that is seeking an IAM Operations Lead.

Summary:
The IAM Operations Lead owns the reliability, security, and compliance of enterprise identity services across on prem and cloud environments. This role leads 24x7 service delivery for identity governance and administration and privileged access, ensuring resilient operations, excellent user experience, and audit-ready controls. The Lead manages a multidisciplinary team and vendor partners, drives automation and continuous improvement, and aligns service outcomes to business, SOX, and NERC CIP requirements.

Service Ownership and Strategy:
* Define the IAM operations strategy, service catalog, SLAs/SLOs/SLIs, and operational roadmaps aligned to business risk and compliance goals
* Establish SRE-aligned practices for availability, performance, capacity, and resilience, including error budgets and reliability targets
* Maintain the end-to-end service architecture and dependency maps for identity, SSO/MFA, PAM, and provisioning services

Operations and Service Delivery:
* Lead day-to-day operations for AD/Azure AD, SailPoint ISC, SSO/MFA, PAM, Linux/macos directory integrations, and identity data pipelines
* Build and manage a tiered L1/L2/L3 support model, on-call rotations, runbooks, KB articles, and self-service tooling
* Drive monitoring/alerting, event correlation, and proactive problem detection using SIEM/observability platforms

* Scale: Enterprise Windows, Enterprise Linux, hybrid AD/Azure AD, SailPoint Identity Security Cloud, One Identity Safeguard (including Safeguard for Sudo and Safeguard Authentication Services), SSO/MFA, HRIS integrations (SAP SuccessFactors, SAP Fieldglass), CyberArk Privileged Access Management
* Coverage: 24x7 operations, global user base, regulated utility environment

REQUIREMENTS:
* Bachelor's in Computer Science, Information Systems, Cybersecurity, or related field; equivalent experience considered
* 8+ years of experience in IAM with 3+ years leading operations/support teams in large, regulated enterprises
* Platforms: SailPoint Identity Security Cloud (or IdentityNow/IIQ), Azure AD/Active Directory, One Identity Safeguard (PAM, Safeguard for Sudo, Safeguard Authentication Services), SSO/MFA; LDAP/Kerberos, SAML/OIDC/OAuth2, SCIM, PKI
* HRIS Integrations: Operating identity lifecycle fed by SAP SuccessFactors and SAP Fieldglass.
Systems: Enterprise Windows, Linux, and macOS identity integration at scale
* ITIL/SRE: Major incident leadership, problem/change management, SLAs/SLOs, observability, capacity and performance management
* Automation: Strong scripting (PowerShell, Python), API orchestration, configuration as code, and CI/CD practices
* Compliance: Demonstrated success maintaining SOX and NERC CIP controls and passing audits
* Communication: Clear executive and technical communication, concise incident updates, and stakeholder management
* Security first and reliability obsessed mindset with strong customer empathy
* Ownership and bias for action; calm, decisive incident leadership
* Strategic and operational balance; data driven and metrics focused
* Collaborative, diplomatic, and effective at influencing across teams and vendors

Preferred:
* Certifications: CISSP, CISM, ITIL v4, Microsoft Entra/Azure Administrator, SailPoint, One Identity Safeguard; SAFe certifications a plus
* Cloud: AWS/Azure/Google Cloud Platform IAM fundamentals, secrets management, conditional access, and identity threat detection
* Tooling: Experience with SIEM/SOAR, Splunk/Elastic, PrometheGrafana/Datadog, ServiceNow ITSM/CMDB
* Delivery: Experience running UAT/regression suites for IAM changes; familiarity with PI Planning and Agile release trains

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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