Are you passionate about improving underwriting and/or claims processes through technology, innovation, and smart digital tools? Join us in a role where you'll accelerate modernization, drive adoption of risk-tech capabilities, and help shape the future of Swiss Re's US L&H underwriting and claims operations.
About the Role As the L&H Claims & UW Innovation Specialist, you will play a key role in enhancing end-to-end workflows, championing digital tool utilization, and supporting the delivery of innovative initiatives that strengthen our underwriting and claims value proposition. Your work will improve efficiency, elevate data quality, and deepen the impact we deliver to clients.
If you bring Claims background, and you are a strong candidate, we may consider this role to be done remotely within the USA.
Key Responsibilities
- Lead improvement initiatives to identify, recommend, and implement efficiency enhancements across mortality services workflows to optimize turnaround time, quality, and process consistency
- Champion digital adoption of tools such as UCM, Claims Manager, and reporting platforms, including support for training, communication, and implementation activities
- Represent business needs during the development, testing, and rollout of system enhancements and new technology solutions
- Bridge communication between business stakeholders and technology partners to ensure solutions meet operational requirements
- Support the change management activities to facilitate smooth transitions during implementation of new processes and tools
- Analyze workflows to identify bottlenecks and opportunities for optimization across underwriting and claims operations
About the Team You will be part of the US L&H Underwriting and Claims Innovation team, a group dedicated to advancing the effectiveness and digital maturity of our underwriting and claims processes. The team partners closely with underwriting, claims, product owners, IT collaborators, and external vendors to deliver solutions that streamline operations and elevate the client's experience. We take pride in fostering a collaborative culture, championing new ideas, and driving impactful innovation that shapes the future of mortality risk services. Our goal is to make other people's jobs easier!
About You You are a collaborative, detail-oriented problem solver with strong communication skills and a passion for process improvement and technology enablement. You thrive in environments where you translate business needs into system solutions and support teams through change.
We are looking for candidates who meet these requirements:
- Business knowledge of underwriting and/or claims processes within U.S. L&H
- Experience or interest in innovation, process optimization, or workflow improvement initiatives
- Proven ability to collaborate across regions, groups and divisions within an organization
- Ability to manage small projects, prioritize effectively, and independently deliver results
- Ability to make data-driven decisions
These are additional nice to haves:
- Experience with digital tools, reporting platforms, and/or operational technology Knowledge of MSBI, Excel, or AI-enabled reporting tools
- Change management experience
- Experience in agile project environments
The estimated base salary range for this position for Fort Wayne, IN is $88,000 to $132,000 and for Armonk, NY, the range is $96,000 - $144,000. The specific salary offered for this, or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.
This role is not eligible for either relocation assistance or visa sponsorship/visa transfer etc. About Swiss Re Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.
During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.
Keywords: Reference Code: 136464
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