Senior Technical Lead
Mesa, AZ, US • Posted 60+ days ago • Updated 10 days ago
HCL America Inc.
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Job Details
Skills
- technical skills (ers)-alm - atlassian-atlassian (jira
- confluence) - configura
Summary
Install, configure, maintain, and upgrade Jira and related Atlassian products (Confluence, Jira Service Management, etc.).
Manage user accounts, permissions, roles, and security schemes.
Ensure system uptime, performance, and integrations.
Design and implement Jira workflows, custom fields, dashboards, filters, boards, and reporting.
Configure Jira projects to support Agile methodologies (Scrum, Kanban) as well as other business processes.
Collaborate with project managers, product owners, and technical teams to define requirements and optimize Jira usage.
Demonstrated excellence in customer engagement and the ability to translate user input into actionable business requirements.
Provide best practices and governance for consistent project and issue management.
Develop and maintain documentation, training materials, and onboarding guides for Jira users.
Serve as the primary point of contact for Jira-related issues.
Troubleshoot and resolve application, workflow, and integration problems.
Partner with Atlassian support and vendors as needed.
Maintain system security, compliance, and data integrity.
Create reports and dashboards for leadership visibility into projects, progress, and KPIs.
Establish standards for Jira usage across teams and ensure adherence.
Qualifications
Required
Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
3 5 years of hands-on Jira administration experience
Must possess expert-level knowledge and practical proficiency in Jira governance standards. Strong understanding of Jira workflows, schemes, permissions, and notifications.
Experience with Agile/Scrum and project management methodologies.
Familiarity with Jira REST APIs and scripting
Excellent problem-solving skills and ability to translate business needs into Jira solutions.
Experience in ITSM/ITIL processes using Jira Service Management.
Preferred
Atlassian Certified Jira Administrator or similar certification.
Knowledge of CI/CD pipelines and integrations (Jenkins, GitLab, GitHub).
HCLTech is not the employer for this role. This work is contracted through a third-party whose employees provides services to HCLTech and/or its clients.
Candidates interested in applying for this Contract opportunity must have a valid work authorization to work in the United States. We do not accept agency resumes and are not responsible for any fees related to unsolicited resumes. Candidates who are currently employed by a client of HCLTech may not be eligible for consideration, as decided on an individualized basis depending upon business considerations.
The expected pay range for this contract assignment is shown above with the Job details. The exact pay rate will vary based on skills, experience, and location and will be determined by the third-party employer.
HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.
- Dice Id: 10432120
- Position Id: 2025-2306
- Posted 30+ days ago
Company Info
HCLTech is a global technology company, home to more than 220,755 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America. Out of the 26 countries, HCLTech is ranked number one in 15 countries.
These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit hcltech.com/careers
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