Search & AI Platform Implementation Architect

Essential Functions & Responsibilities

Glean Platform Implementation & Migration (45%)

• Support the implementation and rollout of the Glean enterprise search platform, including configuration, validation, and optimization.
• Partner with engineering and data teams to integrate enterprise data sources into Glean (e.g., document repositories, collaboration tools, expert profiles, and structured systems).
• Assist in planning and executing the migration off Coveo, including mapping capabilities, content sources, metadata, and relevance logic where applicable.
• Provide subject-matter expertise on differences between Coveo and Glean, helping teams adapt processes and expectations.
• Collaborate with stakeholders to ensure Glean configurations align with business needs, security requirements, and access controls.
• Support testing, rollout readiness, and post-launch stabilization of Glean.

AI-Driven Search & Knowledge Discovery Enablement (30%)

• Advise on AI-powered search, ranking, recommendations, and personalization capabilities within Glean.
• Help teams understand and leverage generative AI, semantic search, and contextual relevance features.
• Evaluate how existing Coveo AI concepts (e.g., relevance tuning, ML models) translate into Glean's AI-native approach.
• Identify opportunities to improve knowledge discovery through AI-based signals, user context, and behavioral insights.
• Stay current on enterprise AI and search trends, sharing best practices and recommendations with internal teams.

Data Integration, Analytics & Adoption Support (15%)

• Partner with analytics and product teams to define success metrics for the Glean implementation (e.g., adoption, engagement, search satisfaction).
• Support analysis of search usage patterns to inform configuration refinements and integration priorities.
• Help document and communicate best practices for content structuring, metadata, and discoverability within Glean.
• Contribute to enablement materials, internal documentation, and knowledge transfer for long-term ownership.

Cross-Functional Collaboration & Advisory Support (10%)

• Act as a trusted advisor to product owners, UX designers, engineers, and content teams during the transition.
• Support search-related aspects of product launches, CMS changes, and platform modernization efforts as they relate to Glean.
• Clearly communicate technical concepts to non-technical stakeholders and align teams around implementation goals.

Qualifications & Skills

Required

• 5+ years of experience with enterprise search platforms, including Coveo, Glean, or similar AI-driven search solutions.
• Hands-on experience with search platform implementation, migration, or large-scale configuration, not just operational tuning.
• Strong understanding of AI-powered search concepts, including semantic search, relevance, personalization, and generative AI.
• Experience with enterprise data integration, APIs, and connecting multiple content sources into a unified search experience.
• Familiarity with search analytics, adoption metrics, and usage insights to inform platform optimization.
• Ability to work cross-functionally and translate between technical and business stakeholders.
• Excellent written and verbal communication skills.

Preferred / Nice to Have

• Direct experience implementing or administering Glean.
• Prior experience supporting a migration off Coveo or similar legacy search platforms.
• Experience with cloud platforms and enterprise ecosystems (e.g., Azure, Microsoft 365, Google Workspace).
• Background in knowledge management, digital workplace, or enterprise AI initiatives.