Senior Director of Site Reliability Engineer

Job Description

If you are a site reliability engineering leader ready to take the reins and drive impact, we've got an opportunity just for you.

As a Senior Director of Site Reliability Engineering at JPMorgan Chase within the Consumer & Community Banking within Infrastructure Platform Management division, you will play a crucial role at both business and firmwide levels. Your responsibilities will include inspiring your team and others to deliver robust and resilient products and services to our clients. You will be tasked with developing company-wide reliability strategies and leading your team in the implementation and execution of these strategies. Our team is committed to providing comprehensive data management solutions that make J.P Morgan Chase's data discoverable, understandable, observable, reliable, accessible, and interoperable for authorized users, thereby accelerating BI and AI/ML initiatives with agility and speed.

Job responsibilities

• Manages team members' development by ensuring they have access to resources needed for learning
• Collaborates across the firm to align team members for mobility opportunities in line with their career aspirations
• Applies a wide range of tactics and strategies to guide internal executive decisions to achieve substantial goals
• Manages multiple stakeholders and complex projects consisting of large teams
• Implements innovative methods, techniques, and evaluation criteria for projects and people working on highly complex business issues

Required qualifications, capabilities, and skills

• Formal training or certification on site reliability/software engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise
• Influences the teams' culture by championing innovation and change for firmwide success
• Expertise in monitoring tools (e.g., Prometheus, Grafana, Nagios) and logging systems (e.g., ELK stack, Splunk).
• Ability to implement and manage observability practices to ensure system reliability.
• Proficiency in cloud platforms (e.g., AWS, Azure, Google Cloud) and their services.
• Experience in implementing SRE principles and practices to improve system reliability and availability.
• Proficiency in SQL, NoSQL databases, and data warehousing solutions
• Experience hiring, developing, and recognizing talent
• Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale
• Experience leading complex projects supporting site reliability engineering design, scaling, resilience, and system performance assessments

Preferred qualifications, capabilities, and skills

• Knowledge of data governance frameworks and best practices.
• Familiarity with data privacy regulations (e.g., GDPR, CCPA)
• Skills in identifying and resolving performance bottlenecks.
• Experience with load testing and capacity planning.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.