Deskside Technician II

Stefanini Group is looking for Deskside Technician II for a globally recognized company!

For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at / for faster processing. Thank you! What will you do?Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 11 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned What do you need to succeed?Experience supporting Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardwareAble to uphold a positive attitude at all times, even under stressful conditionsExperience supporting remote facilities and usersExcellent verbal and written communication skillsHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment up to 50 poundsAbility and willingness to learn new technologiesHigh School Diploma (required)Deskside / Desktop / End User Computer experience, ideally in a corporate environmentProven ability to handle challenging, rapid-response user supportProven ability to balance, prioritize and organize multiple tasks Desired CharacteristicsA+ CertificationMicrosoft Certified Professional (MCP)ITIL FoundationsLean Six Sigma







Ability to provide L2 Deskside Support, covering both end user computing and on-site network issues

Possesses familiarity with and experience supporting Labs, including Lab IT and instruments

Position performing client-site imaging of Computers for Win11.

This job may include any aspect of product field support, including system hardware and software.

Developed specialized skill or is multi skilled through formal training and considerable work experience.

Works on assignments that are complex in nature and recognizes the need for occasional deviation from the accepted practice.

Attendance and schedule adherence are requirements of this position.

Providing hardware/software support services to onsite client including break/fix.

Providing installation and upgrading services of hardware and software.

High school diploma or equivalent required. Typically requires a minimum of 1 - 3 years of related experience.

Knowledge of multiple manufacturers and operating systems.

Excellent troubleshooting capability.

Ability to work in a team environment as well as independently.

Ability to communicate technical information -technical audiences.

Excellent verbal and written communication skills.

Ability to complete assignments with no supervision.

Ability to search internally/externally for support information.

Customer-oriented attitude.

Valid driver's license and proof of auto insurance, if travel is required.

Attendance and schedule adherence are requirements of this position.

This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and

engaging in labor related duties of connecting computer equipment.

Knows and applies fundamental concepts, practices and procedures of particular field of specialization.

Any other duties as assigned

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