Project Manager

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Project Manager
The Project Manager is responsible for designing, implementing, and overseeing scalable project management processes across the Global Workplace Services (GWS) organization. This role ensures alignment with company standards, drives operational efficiency, and leads cross-functional teams to achieve strategic objectives. The Project Manager fosters collaboration, supports team growth, and leverages automation to streamline workflows.

Responsibilities:
Create and maintain universal, scalable, and streamlined project management processes that are easy to learn and replicate.
Ensure project management practices are aligned with current organizational standards and processes.
Work closely with project management teams across the organization to promote best practices and process consistency.
Build and maintain strong relationships across all levels and functions.
Organize and manage team meetings, projects, workshops, and other activities.
Support team growth initiatives.
Identify opportunities to automate processes and procedures to improve efficiency and reduce manual effort.
Ensure all projects are within the scope of Service Level Agreements (SLAs).
Monitor team bandwidth, delegate tasks, and track project statuses in real time.
Report project progress and status to leadership, ensuring alignment with broader organizational goals.
Collect and analyze additional metrics to quantify team performance and impact.
Make effective decisions when presented with multiple options for project progression.
Implement strategies to address product security-related issues.
Lead and mentor a team of project coordinators, fostering professional growth and development.

Review, edit, and maintain project documentation (e.g., SOPs, playbooks, runbooks, templates, comms plans) to ensure accuracy, clarity, and alignment with organizational standards.
Produce clear, audience-appropriate technical and operational documentation that translates complex processes into easy-to-follow guidance.
Establish and enforce documentation standards (formatting, version control, taxonomy, and storage locations) to ensure content is discoverable, reusable, and up to date.
Partner with cross-functional stakeholders to gather requirements and validate documentation, ensuring updates reflect current workflows and systems.
Own documentation change management, including drafting updates, coordinating reviews/approvals, and communicating changes to impacted teams.

Qualifications:
Bachelor's degree preferred with 3+ years of relevant experience, or 5+ years of relevant experience without a degree.
Highly motivated, able to work independently and collaboratively within a team.
Proven ability to build successful cross-functional relationships at all organizational levels.
Outstanding customer service, communication, and presentation skills.
Excellent planning, organizational, and analytical skills.
Innovative and creative approach to problem-solving.
Courage to address difficult issues and drive results.
Experience in process and procedure development.
Strong written communication skills, able to write clearly in both technical and non-technical formats.
Willingness to work nights, weekends, holidays, and handle on-call responsibilities as needed.
Ability to travel (including internationally) on short notice.
Proficient in MS Office (Outlook, Word, Excel, PowerPoint).
Proficient in Google Suite (Docs, Sheets, Slides, Forms, Sites, Vids, etc.) for documents and templates.

Demonstrated experience reviewing and editing operational and/or technical documents for clarity, completeness, and consistency.
Strong technical writing skills, including the ability to document processes, tools, and workflows for both technical and non-technical audiences.
Experience creating and maintaining standardized templates, playbooks, or knowledge base content (e.g., SOPs, FAQs, onboarding guides).

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.