Software Guidance & Assistance, Inc., (SGA), is searching for an Automation Support Developer for an opportunity with one of our premier clients in Oshkosh, WI.
Our Client is expanding its Intelligent Automation (IA) capability with a support-focused developer who will keep our UiPath and Microsoft Power Platform automations healthy, secure, and continuously improving. You will be the first line of technical support for production automations (UiPath RPA, IXP Agent builder and more, Power Automate flows, Power Apps, and supporting integrations), owning incident response, triage, root-cause analysis, and reliability engineering. You'll partner with business and IT stakeholders to meet SLAs, ensure compliance (e.g., SOC controls, credential management, DLP), and deliver small enhancements that increase stability, performance, and business value.
Monitor, triage, and resolve production issues across UiPath and Power Platform (Power Automate, Power Apps, Dataverse) within defined SLAs.
Own incident response end-to-end: impact assessment, stakeholder communications, workarounds, permanent fixes, and post-incident reviews.
Analyze run history, logs, and telemetry to reduce false positives and eliminate repeat incidents (problem management).
Create and maintain runbooks, standard operating procedures (SOPs), and knowledge articles for Level 1/Level 2 support.
Implement automated health checks, alerts, and self-healing patterns where practical.
Platform Administration & Governance
Administer UiPath Orchestrator (scheduling, assets/queues, robot runtime capacity) and Power Platform environments (security roles, DLP policies, solution layering).
Enforce governance for connectors, credentials/secrets, environment strategy, and least-privilege access.
Support license management, environment provisioning, and platform updates in partnership with IT.
Change, Release & ALM
Use Azure DevOps/Git (or equivalent) for source control, CI/CD, and release management for both UiPath and Power Platform solutions (managed solutions, solution export/import).
Follow ITIL-aligned change management; prepare deployment plans and backout procedures; validate releases via smoke tests.
Maintain configuration-as-code where feasible and champion consistent versioning and tagging.
Enhancements & Continuous Improvement
Deliver small enhancements (bug fixes, performance tuning, minor feature requests) prioritized by impact and risk.
Identify opportunities to simplify workflows, standardize activities, and increase reuse across automations.
Contribute to a shared library of components (UiPath custom activities, Power Automate templates, Power Fx patterns).
Compliance, Security & Audit
Ensure automations adhere to SOC controls, credential vaulting, logging/auditability, and data protection practices (e.g., Power Platform DLP).
Partner with Internal Audit, Cybersecurity, and IT to support evidence collection, access reviews, and periodic control testing.
Stakeholder Experience
Provide clear, timely updates during incidents and planned maintenance; support business UAT for hotfixes and minor releases.
Train citizen makers and business users on best practices; promote a culture of reliability and safe reuse.
Minimum Qualifications
4+ years in RPA/automation or application support, including hands-on experience withUiPathandMicrosoft Power Platform(Power Automate, Power Apps, Dataverse).
Proficiency with UiPath Orchestrator, queues/assets, logs; Power Platform Admin Center, environment security, and DLP policies.
Experience with ITIL processes (incident, problem, change) and an ITSM tool (e.g., ServiceNow, Jira Service Management).
Working knowledge of ALM: Git/Azure DevOps repos, pipelines, solution packaging (managed/unmanaged), and release gates.
Strong troubleshooting of APIs/integrations (REST/SOAP), data (SQL/Dataverse), and authentication (AAD, OAuth).
Clear written and verbal communication with a customer-service mindset.
Certifications (one or more preferred)
UiPath: RPA Developer Associate/Professional, Orchestrator or Solution Architect certifications.
Microsoft: Power Platform Developer Associate (PL-400) or equivalent; Power Platform Solution Architect (PL-600) is a plus.
Preferred Qualifications
Background in manufacturing and familiarity with shop-floor processes, quality/maintenance workflows, supply chain, and ERP/MES/PLM systems is a strong plus.
Familiarity with Microsoft Power Platform CoE Starter Kit and Center of Excellence best practices.
Performance tuning for UiPath robots and Power Automate flows; cost/consumption optimization.
Exposure to secure credential management and secrets vaults; role-based access control and least-privilege design.
Basic development skills helpful for troubleshooting: C#/VB.NET for UiPath, Power Fx for canvas apps, JSON, OData, SQL.
Experience in a centralized IA CoE serving multiple business segments.
Join a team that turns automation into a dependable, scalable service for our businesses. You'll keep essential automations running, make them better every week, and help our makers and developers build confidently on governed platforms.
#LI-MM1
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: sgainc
- Position Id: 25-03374
- Posted 1 day ago
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