Desktop Support / IT Technician
Columbia, SC, US • Posted 5 hours ago • Updated 3 hours ago

Refulgent Technologies Inc.
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Job Details
Skills
- Desktop Support
- IT Customer Support
- Microsoft Endpoint Configuration Manager (MECM)
- Endpoint Deployment
- Hardware Installation
- Software Installation
- Laptop Imaging
- Tablet Imaging
- BitLocker Encryption
- Active Directory
- Microsoft Intune
- Asset Management
- Help Desk Ticketing Systems
- Network Connectivity
- NTS Network
- Printer and Scanner Support
- Troubleshooting
- IT Operations
- Onsite IT Support
Summary
Job : Desktop Support/ It Technician
Location :955 Park Street, Columbia, SC
Client is seeking an IT Customer Support Specialist III to provide desktop and endpoint support under the general supervision of IT management. The role supports headquarters personnel by installing, maintaining, and troubleshooting endpoint devices and related systems managed by Information Technology Services (ITS).
Responsibilities
Build and deploy desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM)
Verify BitLocker encryption keys are stored in Active Directory and Intune
Ensure MECM Client installation on all endpoints
Maintain network connectivity to the NTS Network for at least 2.5 hours post-build
Confirm all software listed on the build sheet is installed
Deploy and support endpoint devices for end-user setups at headquarters
Document all assigned IT assets in the IT Services Asset Management system
Diagnose and resolve hardware and software issues
Log and track work in the Help Desk ticketing system
Perform routine maintenance, repairs, or coordinate vendor support
Assist with removal, disposal, and salvage of obsolete equipment per procedures
Perform other related duties as assigned
Monthly Responsibilities
Connect client Commission backup tablets to the NTS Network for Patch Tuesday updates
Power on tablets and connect via patch cable on the second Friday of each month
Keep devices connected until 12:00 PM the following Wednesday
Login using the local account before shutting down tablets
Power on iPads using appropriate charging equipment for the same patching duration
Physical Requirements
Ability to lift up to 50 pounds occasionally
Ability to lift up to 20 pounds frequently
Required Skills
4+ years of experience in desktop and networked systems support
Strong knowledge of desktops, laptops, tablets, printers, and scanners
4+ years of experience in computer deployment, operation, and repair
4+ years of experience in hardware and software installation
4+ years of experience with Microsoft Endpoint Configuration Manager (MECM)
Preferred Skills
Experience with Help Desk ticketing systems
Experience with NTS Network
Experience with Active Directory and Intune
Education & Certifications
High School Diploma (required)
Associate s or Bachelor s degree in a related field
(May substitute for required work experience)
Interview Process
First Round: Video Interview
Second Round: Onsite Interview (if required)
- Dice Id: 10379129
- Position Id: 9437
- Posted 5 hours ago
Company Info
About Refulgent Technologies Inc.
Founded in 2005 and headquartered in Charlotte, North Carolina, Refulgent Technologies Inc. is a trusted provider of IT staffing, consulting, and software development solutions. For nearly two decades, we’ve partnered with businesses across industries to deliver the right people, processes, and technologies that drive digital transformation.
Our Mission – To help our clients plan, design and deploy projects that provide unparalleled technical competitiveness, cost effectiveness, and long-term ROI.
Our Services
• IT Staffing & Contract Workforce Solutions
• Custom Software Development (Web, Mobile, Enterprise)
• Application Maintenance & QA Testing
• Project Management & IT Consulting
Industries We Serve
• Public Sector / Government
• Banking & Financial Services
• Insurance
• Retail & Manufacturing
• Energy & Utilities
• Healthcare
• Automotive & Technology
What Sets Us Apart
• Nearly 20 years of proven expertise.
• Hybrid delivery model: onsite, offsite, and offshore for flexibility and cost savings.
• Commitment to accountability, innovation, and client satisfaction.
• Strong track record of building long-term client and contractor partnerships.
Contract Staffing Needs
Project Management Professional (PMP Certified)
Architect - Enterprise, System, Application
Software Developer - .Net, Java, Power Automate, Salesforce
Data – Architect, Engineer, Administrator, Business Intelligence, Analytics
Cloud - Architect, Engineer (Azure, AWS)
Network – Architect, Engineer
Cyber Security - Architect, Engineer
IT Support – Desktop, Server Administrator
GIS (ArcGIS, ESRI)
UI/UX Designer, Developer
Scrum Master, Product Manager, Product Owner, Business System Analyst
Software Quality Analyst
AI/ML Engineer
Healthcare Specialist
Get in Touch
Discover how Refulgent Technologies Inc. can support your staffing and technology needs.
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