Desktop Support / IT Technician

Job : Desktop Support/ It Technician

Location :955 Park Street, Columbia, SC

Client is seeking an IT Customer Support Specialist III to provide desktop and endpoint support under the general supervision of IT management. The role supports headquarters personnel by installing, maintaining, and troubleshooting endpoint devices and related systems managed by Information Technology Services (ITS).

Responsibilities

• Build and deploy desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM)

• Verify BitLocker encryption keys are stored in Active Directory and Intune

• Ensure MECM Client installation on all endpoints

• Maintain network connectivity to the NTS Network for at least 2.5 hours post-build

• Confirm all software listed on the build sheet is installed

• Deploy and support endpoint devices for end-user setups at headquarters

• Document all assigned IT assets in the IT Services Asset Management system

• Diagnose and resolve hardware and software issues

• Log and track work in the Help Desk ticketing system

• Perform routine maintenance, repairs, or coordinate vendor support

• Assist with removal, disposal, and salvage of obsolete equipment per procedures

• Perform other related duties as assigned

Monthly Responsibilities

• Connect client Commission backup tablets to the NTS Network for Patch Tuesday updates

• Power on tablets and connect via patch cable on the second Friday of each month

• Keep devices connected until 12:00 PM the following Wednesday

• Login using the local account before shutting down tablets

• Power on iPads using appropriate charging equipment for the same patching duration

Physical Requirements

• Ability to lift up to 50 pounds occasionally

• Ability to lift up to 20 pounds frequently

Required Skills

• 4+ years of experience in desktop and networked systems support

• Strong knowledge of desktops, laptops, tablets, printers, and scanners

• 4+ years of experience in computer deployment, operation, and repair

• 4+ years of experience in hardware and software installation

• 4+ years of experience with Microsoft Endpoint Configuration Manager (MECM)

Preferred Skills

• Experience with Help Desk ticketing systems

• Experience with NTS Network

• Experience with Active Directory and Intune

Education & Certifications

• High School Diploma (required)

• Associate s or Bachelor s degree in a related field
  (May substitute for required work experience)

Interview Process

• First Round: Video Interview

• Second Round: Onsite Interview (if required)