Cloud Platforms Technical Support Solutions Engineer - U.S. Tech Solutions Inc. - Hybrid in Dallas, TX, US | Dice.com

U.S. Tech Solutions Inc.

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Cloud Platforms Technical Support Solutions Engineer

Hybrid in Dallas, TX, US • Posted 5 hours ago • Updated 5 hours ago

Contract W2

Hybrid

$70 - $90/hr

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Job Details

Skills

Cloud Storage
JIRA
Knowledge Base
Management
Object-Oriented Programming
Python
Communication
Continuous Improvement
Documentation
GitHub
Issue Tracking
Cloud Computing
ROOT
SQL
Technical Support
Virtual Machines
R

Summary

Job Description:

We re seeking a highly capable Cloud Platforms Technical Support Solutions Engineer to support complex customer environments in a high-growth technology organization. This role is ideal for someone who excels in deep technical troubleshooting, cloud operations, and managing issues end-to-end with precision and ownership.

Responsibilities:

Own the full lifecycle of complex technical issues from reproduction to root cause to resolution.
Lead and project manage new deployment challenges through to successful production readiness.
Perform advanced troubleshooting through code-level analysis and deep data investigation.
Implement and manage security, permissions, and configuration changes across environments.
Drive continuous improvement across support operations through better tooling, automation, and documentation.
Build high-quality playbooks, runbooks, and knowledge base content for faster resolution.
Partner closely with engineering, product, and operations teams on critical escalations and platform reliability.

Experience:

3+ years of experience with Python, R, or a similar object-oriented programming language.
Strong SQL skills with the ability to diagnose and resolve complex data issues.
High proficiency with Jira and GitHub for:
- Issue tracking and prioritization
- Sprint-level collaboration
- Version control, code reviews, and incident documentation
Hands-on Cloud Operations experience, including:
- Creating and managing cloud storage buckets
- Provisioning and maintaining virtual machines (VMs)
- Configuring security policies, IAM roles, and access controls
Strong problem ownership, communication skills, and a customer-first mindset.

Skills:

Technical Support
SQL
Cloud
Issue tracking
Object-oriented programming

Education:

Bachelor s degree.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: usts
Position Id: 25-52161/1
Posted 5 hours ago

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