Oracle Service Cloud (Fusion)
Hybrid in San Jose, CA, US • Posted 6 hours ago • Updated 6 hours ago
Microgreen Technologies LLC
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Job Details
Skills
- Oracle Service Cloud
- Oracle Fusion
- CRM
Summary
We are looking for CRM Lead--Oracle Service Cloud (Fusion)
Required Skills
- 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).
- Solid understanding of customer service operations and CRM/contact center best practices.
- Strong communication, stakeholder management, and onsite leadership skills.
- Ability to create detailed functional and technical documentation.
- Experience managing projects in cross-functional enterprise environments
Preferred Skills:
- Oracle certifications (e.g., Oracle B2C Service Certified).
- Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
- Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
- Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).
- Dice Id: 91109870
- Position Id: 8856918
- Posted 6 hours ago
Company Info
A great team is the sum of its people. We are looking for those who want to make a difference with their talents and are looking to grow and learn EVERY.SINGLE.DAY.
Do you consider yourself an innovator? Do you measure each day by what you have accomplished? Read more.
From our business analysts who help identify the next opportunity to partner and addess a healthcare problem to our data visualization and AI/ML engineers who are adept with the latest technologies to our client support specialists who make sure that we are meeting and exceeding expectations, each team member is vital and we want to grow together. Collaboration, respect, and great work-life balance are key in our work culture.
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