Site Reliability Engineer, Infrastructure and Assurance Services - USDS

Responsibilities

The Systems and Networking team is committed to ensuring the seamless operation of TikTok's US physical infrastructure. We handle the provisioning of physical servers and maintain the TikTok US physical network. Additionally, we engage in collaborative efforts with vendors such as OCI and Akamai to manage physical hardware, networks, and uphold assurance and compliance objectives. We also work closely with our colleagues around the world to build and support various platforms within our US region, including internal platforms that support our daily operations. Our primary goal is to ensure the uninterrupted functionality of TikTok's US Physical Infrastructure, thus facilitating other internal middleware teams to deliver essential intermediary services to internal business units such as Product, e-Commerce, Ads/Monetization, etc., all while strictly adhering to compliance standards. Responsibilities - Drive infrastructure automation and tooling: Design, develop, and maintain solutions for efficient operation, optimization, and comprehensive monitoring of global infrastructure, minimizing manual intervention. - Collaborate on service lifecycle management: Partner with engineering teams to design, deploy, operate, and continuously improve robust and scalable systems and services, from inception to refinement. - Ensure service reliability and performance: Proactively monitor system health, conduct performance testing, and manage incidents to maximize uptime, availability, and adherence to defined SLAs/SLOs. - Execute core SRE practices: Perform on-call duties and production operations, including change management, capacity planning, and disaster recovery, while contributing to documentation and process improvements across teams.

Qualifications

Minimum Qualifications: -Bachelor's degree in Computer Science, a related field, or equivalent practical experience. -Demonstrated experience in software development with one or more programming languages. -Experience in Linux Operating Systems, Networking, Database concepts, Monitoring, Shell scripting. -Superb analytical ability, problem solving and critical thinking skills. -Excellent communicator, team-player, self-starter and fast learner. Preferred Qualifications: -Master's degree in Computer Science, Engineering or a related field. -Proficient in any of the following languages: Python, GoLang, C++. -Expertise in any of the following: SRE philosophy, AIOPS, APM, Disaster Recovery. -Expertise in any of these tech stacks: Kubernetes, ElasticSearch, ClickHouse, Message Queue, OpenTSDB, Service Mesh. As a condition of employment, all successful candidates must be able to establish authorization to work in the United States. For this position, the Company does not provide sponsorship for any immigration-related benefits.

Job Information

[For Pay Transparency]Compensation Description (Annually)

The base salary range for this position in the selected city is $118657 - $259200 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About USDS

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility - especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at