Duration: 4+ months w2
Location: Charlotte, NC
Top Skills' Details1.) 3+ years of user experience research experience
2.) Service blueprinting or process blueprinting experience
3.) experience with qualitative research
4.) someone with financial services experience would be a nice to have! (trust experience specifically would be great)
DescriptionThe Experience Design Research Team at LPL Financial is seeking a UX Researcher to join our team. This individual will work with product managers, XD designers, and other researchers on the team to bring innovative solutions to the hands of our advisors.
Responsibilities: Develop research plans, workflows, user task analysis, personas, journey/experience maps, process flows, and service blueprints.
Lead in user research through every stage of the product lifecycle; planning and running usability studies, analyzing data, conducting heuristic evaluations, facilitating and moderating workshops, and performing low to high fidelity usability tests.
Present findings to cross-functional teams and negotiate trade-offs between business goals, technical challenges, and customer experience.
Coordinate and take direction from the lead researcher to the assigned area of focus.
What are we looking for?- We want strong collaborators who can deliver an excellent client experience.
- We are looking for people who thrive in a fast-paced environment, quick learners, are client-focused, and team-oriented, and can execute in a way that encourages creativity and continuous improvement.
Requirements: Skilled in moderated interviews, unmoderated usability tests, surveys (we use Qualtrics), and other foundational UX research methods
Manage end-to-end participant engagement-including scheduling, communication, and logistics- to align with research timelines and learning goals.
Advanced Excel skills to help with analysis and representation via pivot/charts
Bachelor's degree or additional equivalent experience
3+ years of experience related to user experience research & analysis, ideally in complex or regulated industries.
2 plus years of experience working on a project team and meeting project timelines while managing competing Priorities
Proven ability to navigate and manage complex, high-stakes business relationships with discretion and professionalism.
Core Competencies: Communicates research insights in a clear, compelling, and actionable manner.
Strong strategic thinking skills as well as tactical execution.
Excellent collaborative skills working with multi-disciplinary teams.
Able to hit the ground running, with the discernment to pause and ask the right questions to ensure strategic alignment
Preferences: User experience research methods
Experience with tools such as User Testing, Jira, Confluence, and Figma
Experience working in agile / pod structure
Familiarity in financial services is a bonus
Experience cultivating strong cross-functional partnerships by aligning research objectives with business priorities.
SkillsUx research, User research, Qualitative research, Quantitative research, User experience
Additional Skills & QualificationsSan Diego
Charlotte
Austin
Boston
Tempe - Arizona
New York
MUST be in 50 miles or less of hub
Experience LevelIntermediate Level
Job Type & LocationThis is a Contract position based out of Charlotte, NC.
Pay and BenefitsThe pay range for this position is $25.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully remote position.
Application DeadlineThis position is anticipated to close on Dec 15, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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