ServiceNow Business Analyst

Hi,

I’m Sarvesh, a Sr. Talent Partner with NetworkPedia, a women-owned consulting and staffing firm based in Pennsylvania and Canada. We specialize in connecting top consultants with Embedded, Project Managers IT, cybersecurity, and engineering projects across the U.S. for Fortune 500 clients, government agencies, and fast-growing enterprises

Title : ServiceNow Business Analyst

Location : Chandler, AZ Only candidates local to Arizona are eligible to apply for this role. 

Required Qualifications:

• Experience: 5+ years of experience as a ServiceNow Business Analyst, with at least 3 years specifically focused on ServiceNow implementations and process automation.
• ServiceNow Knowledge: Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB.
• Business Analysis Skills: Strong ability to analyze business requirements, model processes, and translate them into technical specifications. Proficiency in creating user stories, workflows, and process documentation.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively collaborate with both business and technical teams. Strong presentation and facilitation skills.
• Stakeholder Management: Proven ability to work with various stakeholders, including business leaders, IT teams, and external vendors, to gather requirements, manage expectations, and deliver results.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to address complex business challenges and propose effective solutions.
• ITIL Knowledge: A solid understanding of ITIL frameworks, particularly in the context of ServiceNow, is highly beneficial.
• Certifications: ServiceNow Certified System Administrator (CSA) or Business Analyst certifications (e.g., CBAP, IIBA) are highly desirable.

MUST HAVE:

• 5+ years of experience as a ServiceNow Business Analyst, with at least 3 years specifically focused on ServiceNow implementations and process automation.
• Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB.
• Strong ability to analyze business requirements, model processes, and translate them into technical specifications. Proficiency in creating user stories, workflows, and process documentation.
• A solid understanding of ITIL frameworks, particularly in the context of ServiceNow, is highly beneficial.
• ServiceNow Certified System Administrator (CSA) certification required.

Why Partner with NetworkPedia:

• Established U.S. presence – fully registered and compliant in Pennsylvania.
• Consultant-first approach – dedicated recruiter support from start to finish.
• Timely and reliable payments.
• Access to long-term client projects in high-demand industries.

If you are interested, could you please share your updated resume and availability for a quick call this week?

Looking forward to your response.

Regards,

Sarvesh

Sr. Talent Partner

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