Salesforce Field Service Lightning (FSL) Architect

Position: Salesforce Field Service Lightning (FSL) Architect

Position Type: Full-time

Location: Columbus, OH / Remote (50% Travel Needed)

Years of Experience: 8 - 10 years of experience

Desired Skills: Salesforce (SFDC)

Job Summary

Salesforce Field Service Lightning (FSL) Architect

Must Have Technical/Functional Skills

• Deep knowledge of Salesforce Field Service Lightning (FSL) architecture, configuration, and best practices
• Strong experience in Service Cloud, Lightning Components, and Salesforce Platform
• Expertise in FSL data model, work order management, service appointments, resource scheduling, and dispatcher console
• Hands-on experience with FSL Mobile App and offline capabilities
• Proficiency in Apex, Visualforce, Lightning Web Components (LWC), and integration using REST/SOAP APIs
• Understanding of Salesforce security model, sharing rules, and role hierarchy
• Experience with third-party integrations (ERP, GIS, telematics)
• Strong knowledge of deployment tools (Change Sets, ANT, SFDX) and CI/CD processes
• Familiarity with Salesforce best practices, Governor Limits, and performance optimization

Roles & Responsibilities

• Design and implement end-to-end FSL solutions aligned with business requirements
• Collaborate with stakeholders to gather requirements, define technical architecture, and create solution blueprints
• Lead FSL configuration, including service territories, skills, operating hours, and optimization rules
• Develop and maintain custom components using Apex and Lightning frameworks
• Ensure data integrity, security compliance, and system scalability
• Provide technical leadership to development teams and guide them on FSL best practices
• Conduct code reviews, performance tuning, and quality assurance
• Manage integration with external systems and ensure seamless data flow
• Support UAT, training, and post-go-live activities

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