Workforce Management Project Manager (W2 Role)

Remote • Posted 1 day ago • Updated 1 day ago

Contract W2

No Travel Required

Remote

Depends on Experience

Fitment

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Job Details

Skills

WFM
Workforce Management
CCaaS
SAP BASIS
Process Improvement
Leadership
Change Management
Service Delivery

Summary

Sponsorship is not allowed not or feature for this role

Must be work on W2 basis no C2C or Third-party candidates are allowed.

Role: Project Manager (WFM- Workforce Management)

Remote Role

Advanced proficiency in WFM tools and analytics platforms.
Strong understanding of contact center operations and service delivery models.
Ability to coach and develop high-performing teams.
Proven track record in WFM transformation and process optimization.
Strong knowledge of scheduling, forecasting, and real-time management practices.
Experience with CCaaS platforms (Nice IEX, Verint, CMS, Avaya) and WFM technology integration.
Expertise in change management, stakeholder engagement. multiple vendor strategies
Familiarity with Lean/Six Sigma or similar process improvement methodologies.
Excellent communication, facilitation, and leadership skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90765537
Position Id: 8860028
Posted 1 day ago

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Workforce Management Project Manager (W2 Role)

Dice Job Match Score™

Job Details

Skills

Summary

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