BDSI SENIOR SUPPORT ENGINEER - PR3

Hope you doing well,

Below is the Job Description

Job Title:- : BDSI SENIOR SUPPORT ENGINEER - PR3

Location:-  Remote

Duration:- 6+ months contract

Interview Mode:-  video round interviews

Job Description ::

We’re seeking a highly skilled Senior Support Engineer to join our team and work alongside our experienced Senior Tech Lead on the citywide MWBE Business Diversity Software implementation. You'll play a vital role in supporting the technical aspects of this project, ensuring its smooth operation and successful deployment.

In this role, you will:

• Collaborate with the Senior Tech Lead and development team to provide technical expertise and troubleshooting assistance.
• Analyze and resolve complex technical issues that may arise during development, testing, and deployment.
• Assist with the configuration and integration of COTS (Commercial Off-The-Shelf) solutions.
• Document technical processes and procedures.
• Maintain a deep understanding of the project scope and goals to proactively identify potential roadblocks.
• Provide ongoing technical support to the development team and stakeholders.

Scheduled Work Hours

Normal business hours Monday-Friday 35 hours/week (not including mandatory unpaid meal break after 6 hours of work).

On Site: Monday- Friday; 9-5

Work Location: Remote

Note:

Normal Business Hours, Monday through Friday (not including a mandatory unpaid meal break after 6 hours of work), 35 work hours per week.

If the consultant works more than 35 hours per week, the consultant must request overtime in the Agency's timekeeping system and the project manager must approve those hours worked above the weekly maximum.

Scope of Service NG911 - NYPD QA Tester 

• Ensure successful technology delivery and reliability of citywide MWBE Business Diversity Software solution.
• Collaborate with the Senior Tech Lead and development team to provide technical expertise and troubleshooting assistance.
• Analyze and resolve complex technical issues that may arise during development, testing, and deployment.
• Assist with the configuration and integration of COTS (Commercial Off-The-Shelf) solutions.
• Document technical processes and procedures.
• Maintain a deep understanding of the project scope and goals to proactively identify potential roadblocks.
• Provide ongoing technical support to the development team and stakeholders.
• Design and implement a comprehensive solution leveraging both custom development and COTS solutions as appropriate.
• Be hands-on as needed writing code, configuring COTS solutions, creating architecture diagrams, building automation pipelines, building integrations, submitting technical requests such as build of materials, firewall rule changes, security changes, etc.
• Ensure adherence to legal, technological, and operational standards throughout the project.
• Troubleshoot complex technical issues and ensure system stability.
• Collaborate effectively with stakeholders (business and technical) to define project goals, scope, and potential risks.
• Work closely with OTI's Cyber Command unit to ensure security compliance throughout the development lifecycle.

Mandatory Skills

Note: Candidates who do not have the mandatory skills will not be considered.

• Technical Expertise:
• Bachelor’s degree in computer science or a related field.
• Minimum of 8 years of experience in software development, technical architecture, and technical leadership.
• Experience with cloud-based SaaS solutions (Dynamics, Salesforce, ServiceNow, B2G NOW)
• Hands-on experience using at least one major programming language (Java, Python, C#, C++, JavaScript, Go)
• Strong understanding of Cloud-based architecture, with hands-on experience using Azure, or AWS
• Demonstrated knowledge of software development methodologies (Agile, Scrum, Kanban, SAFe preferred).
• Strong analytical, troubleshooting, and problem-solving skills.
• DevOps

·         Strong understanding and hands-on experience using DevOps toolsets (Azure DevOps, Jenkins, JIRA).

·         Demonstrated experience build automated build pipelines.

• Communication and Collaboration:
• Excellent verbal and written communication skills.
• Ability to build and maintain effective working relationships with all stakeholders.
• Strong interpersonal skills.
• Project Management and Organization:
• Ability to plan, organize, and manage multiple projects simultaneously.
• Ability to work independently and as part of a team.

DESIRABLE SKILLS/EXPERIENCE:  

• Business Acumen:
• Demonstrated experience in analyzing and interpreting policies and procedures.
• Ability to work with cross-functional teams (architects, developers, engineers, domain experts) to document non-functional requirements.
• Solid attention to detail.
• Strong conflict resolution and negotiation skills.
• Business Diversity Software:
• Knowledge of B2GNOW software or like solution.