Job Title: Business Analyst III
Duration: 11+ Months
Location: Santa Clara, CA (3 days/week Onsite)
Xoriant reasonably expects the pay rate for this position to be within the following range: $55.00/hour-$60.00/hour.
Duties:
Own the delivery and quality of product specifications including product requirements, project epics and user stories. Own product backlogs to drive continuous improvements and product capabilities and features.
Serve as a bridge among functions business, R&D, IT Architecture, engineering, QA ensuring seamless product development. Collaborate closely with engineering teams throughout the product life cycle
Act as a domain expert and go-to leader within the organization
Analyze case trends and engineering escalations to identify patterns, prioritize fixes, and influence the product backlog.
Skills:
8+ years of product management or Business solution analysis experience in technology or IT CX
Specific focus on Customer support and success, entitlement management, and consumption management
Experience in or more of the following areas is a must: Entitlement management systems, subscription lifecycle management, usage tracking and metering, Customer support and success
Working knowledge of billing models, integration with CRM, ERP, and billing systems.
Bachelor s or Master s degree in Computer Science, Engineering, or a related field
Strong technical background with understanding and/or hands on experience in software development, databases and SQL, cloud platforms, programming languages, and Microservices
Excellent communication and presentation skills, with the ability to effectively articulate progress to diverse audiences
Proficiency in Agile/Scrum methodologies, with experience leading sprint planning, daily stand-ups, and retrospectives
Must be local to the SF Bay area to be onsite
Education:
Bachelor's degree in computer science or other engineering fields
Regards,
Akangsha
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