About GSPANN
Headquartered in Milpitas, California (U.S.A.), GSPANN provides consulting and IT services to global clients, ranging from mid-size to Fortune 500 companies. With our experience in retail, high-technology, and manufacturing, we help our clients to transform and deliver business value by optimizing their IT capabilities, practices, and operations. Counting on our ten offices, including four global delivery centers, and approximately 1400 employees globally, we offer the intimacy of a boutique consultancy with capabilities of a large IT services firm
Senior Salesforce CRM Specialist to provide Production Support
Location: South San Francisco, CA (Onsite 3 days / Hybrid )
Duration: Long Term
Interview Mode: F2F Required
Key Responsibilities:
- Provide L2/L3 production support for Salesforce CRM, ensuring timely resolution of incidents, service requests, and user issues.
- Troubleshoot and resolve issues related to workflows, validation rules, triggers, flows, integrations, and data inconsistencies.
- Monitor system performance, identify recurring issues, and implement preventive measures.
- Collaborate with business users to understand functional problems and provide effective solutions.
- Work with development teams to analyze defects, propose fixes, and support deployment activities.
- Perform routine configuration updates including profiles, permission sets, page layouts, reports, dashboards, and flows.
- Ensure compliance with org-wide change management and release management processes.
- Support integrations between Salesforce and external systems using APIs and middleware.
- Maintain documentation for issue resolutions, configurations, and standard operating procedures.
Skills & Experience:
- 8+ years of hands-on experience in Salesforce CRM with strong understanding of Sales Cloud, Service Cloud, and core platform features.
- Solid experience in production support roles, preferably in a high-usage Salesforce environment.
- Strong skills in declarative configuration (Flows, Process Builder, Reports, Dashboards, etc.).
- Good understanding of Apex, SOQL, Visualforce, and Lightning Components (reading/debugging preferred).
- Experience working with integration platforms (Boomi, REST/SOAP APIs).
- Ability to analyze complex issues and provide quick, effective resolutions.
Working at GSPANN GSPANN is a diverse, prosperous, and rewarding place to work. We provide competitive benefits, educational assistance, and career growth opportunities to our employees. Every employee is valued for their talent and contribution. Working with us will give you an opportunity to work globally with some of the best brands in the industry. The company does and will take an affirmative action to employ and advance in the employment of individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability status. GSPANN is an equal opportunity employer for minorities/females/veterans/disability.
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