Account Manager – IT Services (Manufacturing Domain)

We are looking for an experienced Account Manager to lead and grow a large strategic manufacturing and industrial enterprise account in Cleveland, Ohio. This is a high-impact onsite role where you will serve as the primary client liaison while collaborating closely with Indium’s offshore delivery teams to drive successful outcomes and business expansion.

If you thrive in enterprise environments, enjoy building long-term client relationships, and have experience managing onsite-offshore delivery models, this opportunity is for you.

Key Responsibilities

• Own and manage the end-to-end client relationship for a strategic enterprise account

• Act as the primary onsite point of contact for senior business and IT stakeholders

• Drive account growth and revenue expansion by identifying new opportunities

• Partner with offshore delivery teams to ensure seamless execution and client satisfaction

• Manage commercial aspects including SOWs, renewals, staffing plans, and governance cadence

• Support pre-sales activities, proposals, and solution discussions with technical teams

• Ensure strong coordination between onsite and offshore teams for consistent, high-quality delivery

Required Qualifications

• 8–10 years of experience in IT services sales or account management

• Proven experience working in an onsite-offshore delivery model

• Strong background managing enterprise-level client accounts

• Solid understanding of IT services, digital engineering, and technology delivery models

• Excellent communication, relationship-building, and stakeholder management skills

• Ability to work independently while collaborating with cross-functional global teams

Preferred Qualifications

• Experience supporting manufacturing or industrial clients

• Familiarity with manufacturing systems such as ERP, PLM, MES, Supply Chain, or Engineering Applications

• Exposure to digital transformation initiatives within manufacturing environments

• Work with leading global enterprise clients

• Be part of a fast-growing digital engineering and IT services organization

• Opportunity to own and scale a strategic high-value account

• Collaborative global delivery environment

• Strong career growth and leadership exposure