SummaryThe Area Manager is located in the Office of Information and Technology, End User Services (EUS), End User Operations (EUO), North Atlantic District. The Area Manager provides leadership and resource management (finance, human, and acquisition), leading the development and implementation strategy required to manage multiple area-wide IT End User Operations.
DutiesHelp
OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans.
OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology.
Major Duties:- Advanced IT concepts, methodologies and best business practices in applying solutions that will enhance operations.
- Extensive knowledge of hardware, software, peripherals, and their relationships with the operational, technical and system architectures.
- Directs, reviews and participates in the design, development, implementation and maintenance of automated information systems and technical architectures in compliance with VA directives.
- Identifies and resolves root causes of problems that degrade delivery of essential Information Technology services.
- Oversees IT management concept development that impact all IT business processes, operations, and strategies.
- Identifies solutions to facility IT challenges for resources allocation and provides advice and guidance regarding current and future information systems concepts, doctrine, methods, practices, operations and technologies.
- Responsible for a wide range of IT management; strategic planning, capital planning and investment control, workforce planning, policy and standards development, resource management, knowledge management, architecture.
- Mastery of the application of a wide-range of qualitative and quantitative analytical and evaluation methods to identify and advise on IT programs to improve processes or mission performance.
- Plans schedules, and carries out major projects concerned with the analysis and evaluation of programs or organizational effectiveness.
- Use established analysis, business cases and decision making processes to evaluate capital investments in IT and IT alternative investments.
- Participate in decision-making processes and recommend ways IT can contribute to organizational success.
- Provides direction, leadership and mentoring to develop and foster the leadership and management skills of subordinate staff.
- Directs, coordinates work of supervisors and provides oversight of contractors.
- Develops long range program goals and objectives, assigns projects to subordinates and monitors operations to reach objective.
- Uses high-level technical expertise to accomplish analysis of options for applications, communications and network changes.
- Identify technology opportunities that will have a significant effect on ability to support customer base and perform the mission.
- Resolves a variety conventional and unconventional automated technologies and information management concerns or situations and recommends action based on knowledge of emerging technologies.
- Plans, directs and provides technical guidance to improve the Area Information Systems program and IT computing environment.
- Considers innovations and new approaches or applications and makes recommendations as to the feasibility/compatibility with existing systems, facilities, equipment, etc., and the probable long-term effects.
- Coordinates, presents, defends and negotiates programs, policies, and controversial issues of significant impact on support organization information systems.
- Maintain effective lines of communication with management and stakeholders.
- Provides written policy guidance and/or interpretation, leadership briefings and information papers to communicate IM policies, practices, proposals and resources.
Position Description/PD#: Supervisory Information Technology Specialist (Policy/Planning)/PD17825A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not Authorized
Travel Required: Occasional travel may be required as needed for this position.
Work Schedule: Monday-Friday 8:00am - 4:30 p.m.; Tour of duty will be determined based on organizational needs.
Compressed/Flexible: As determined by the Agency Policy
Virtual: This is not a remote position.
Physical Demands: The work is sedentary. Some work may require walking and standing in conjunction with travel and attendance at meetings and conferences away from the work site. Travel requirement is up to 20% of the time. Some employees may carry light items, such as papers, books, or small parts, or drive a motor vehicle. The work does not require any special physical effort.
Working Conditions: The work area is adequately lighted, heated, and ventilated. The work environment involves every day risks or discomforts that require normal safety precautions. Employee may occasionally be exposed to uncomfortable conditions in such places as research and production facilities.
Designated Drug Testing Position: Not applicable.
This is a non-bargaining unit eligible position.
RequirementsHelp
Conditions of employment- Selective Service Registration is required for males born after 12/31/1959
- Selectee is subject to background/suitability investigation
- Selected applicant will be required to complete an online onboarding process
- Complete the initial online assessment.
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- Your performance and conduct;
-The needs and interests of the agency;
- Whether your continued employment would advance organizational goals of the agency or the Government; and
- Whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement - 12/05/2025
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For the
GS-13 position you must have served
52 weeks at the
GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
Applicants must meet all requirements when a request is received to fill a vacancy. You may qualify based on your experience as described below:Basic RequirementsExperience:Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
ANDSpecialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade
GS-12 in the normal line of progression for the occupation in the organization.
Specialized experience is defined as: mastery of IT concepts, methodologies, and best business practices in applying solutions that will enhance operations. Knowledge of hardware, software, peripherals and their relationships with the operational, technical, and system architectures. Knowledge of project management principles, methods, and practices; including developing plans and schedules, estimating resource requirements, defining milestones, deliverables monitoring activities, and evaluating and reporting accomplishments. Knowledge of the application of a wide-range of qualitative and quantitative analytical and evaluation methods to identify and advise on IT programs to improve processes or mission performance. Use of technical expertise to accomplish analysis of options for applications, communication, and network changes.
ANDSelective Placement Factor: Extensive experience in IT operations, supervision, and management of IT delivery systems and equipment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
EducationThere is no educational substitution for this grade level.Additional informationVA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
The
Interagency Career Transition Assistance Plan (ICTAP) and
Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at ;br>
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
BenefitsHelp
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
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