Business Analyst - Hybrid

Title:                  Business Analyst - Hybrid

Mandatory skills:

business analysis,
IT projects, SQL queries, Insurance, Pension Plan,
test plan, end user testing, user acceptance testing,
software capabilities, software development lifecycle,
security standards, security policies, security process, security procedure,
Microsoft Office, Excel, Word, Access, MS Visio,
data flow diagrams, JIRA tickets, document design, S2T, Target Mapping document,
business process analysis, business process design, business requirements, business structure, business policies, business operations, business issues,
quality improvement, process improvement, dashboards, standard operating procedure, operational process, operational procedures, operational controls

Description:

Project details: This position reports to the client PMO Supervisor. This position will also work closely with client permitting program staff and supervisors, client technical and enterprise service teams, Strategic Partnerships and Business Relationship Management staff. The roles will utilize client standards, processes, software, and tools to deliver consistent and high-quality discovery outputs.

The client executive program is seeking two qualified applicants for Business Analyst positions to support the ePermitting Discovery Project. This project is a significant, agency-wide discovery and planning effort focused on assessing client’s current permitting environment, which includes multiple permitting applications across programs, and defining requirements for a future ePermitting solution.

Qualifications:
The ideal candidates will have demonstrated experience performing business analysis for complex IT initiatives involving multiple stakeholders, legacy and modern systems, and cross-program workflows. Strong analytical, facilitation, and communication skills are essential, along with experience documenting requirements to support future procurement or modernization efforts.

Required Skills and Experience:
Extensive experience conducting business analysis on large or complex IT initiatives.
Proven ability to lead requirements elicitation through interviews, workshops, and document analysis.
Strong experience documenting current-state business processes and workflows.
Experience assessing multiple applications or systems that support similar business functions.
Ability to identify commonalities, variations, and opportunities for standardization across programs.
Strong written documentation skills, including business, functional, and non-functional requirements.
Experience working with diverse stakeholders, including program staff, IT teams, and leadership.
Ability to facilitate discussions, manage differing perspectives, and drive consensus.
Strong analytical and critical-thinking skills to evaluate options, risks, and constraints.
Experience working within established PMO standards, templates, and governance processes.
Excellent communication skills for engaging both technical and non-technical audiences.

Preferred Skills and Experience:
Experience with permitting, licensing, regulatory, or case management systems.
Experience working in government or public-sector IT environments.
Familiarity with ePermitting platforms or workflow-based SaaS solutions.
Knowledge of enterprise integrations such as identity management, payments, GIS, or document management systems.
Experience using tools such as Jira, Confluence, SharePoint, or similar collaboration platforms.

Key Attributes:
Highly analytical and detail oriented.
Strong collaborator with the ability to build trust across programs and stakeholder groups.
Effective facilitator who can guide productive discussions and capture clear outcomes.
Proactive problem-solver who identifies risks and issues early.
Organized, dependable, and committed to delivering high-quality documentation.
Adaptable and comfortable working in environments with evolving priorities and constraints.

Primary Tasks:
Conduct discovery and analysis of current state permitting processes across multiple client programs.
Identify and document existing permitting applications, tools, and workflows.
Facilitate stakeholder interviews and workshops to elicit requirements and identify pain points.
Document business, functional, and non-functional requirements for a future ePermitting solution.
Develop current-state and future-state process flows and conceptual models.
Identify opportunities for standardization and consolidation across permitting programs.
Document statutory, regulatory, and operational constraints affecting permitting processes.
Collaborate with IT staff to identify integration, data, reporting, and security considerations.
Maintain discovery documentation, findings, and recommendations in accordance with PMO standards.
Support development of executive summaries, findings report, and leadership report-outs.
Participate in validation sessions to confirm accuracy and completeness of documented findings.

Required Skills
Extensive experience conducting business analysis on large or complex IT initiatives. - 10 years
Proven ability to lead requirements elicitation through interviews, workshops, and document analysis. – 10 years
Strong experience documenting current-state business processes and workflows - 10 years
Ability to identify commonalities, variations, and opportunities for standardization across programs. – 10 years

Preferred Skills
Experience with permitting, licensing, regulatory, or case management systems.
Experience in government or public sector IT environments

Notes:

These positions require a full-time commitment (40 hours/week) and are ideal for senior-level business analysts with strong experience in requirements elicitation, process analysis, stakeholder engagement, and documentation in complex, regulated environments. This effort is focused on discovery and analysis and does not include system implementation or configuration.
Candidate must be CURRENT resident. Hybrid, on a weekly basis-- The client is currently 60% remote and 40% in the office. Hybrid requirement is weekly not monthly.

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

Account co-ordinator: Binodh M.T, Phone : , Email:

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
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