NICE CXone Senior Developer

Detroit, MI, US • Posted 4 hours ago • Updated 4 hours ago

Contract Corp To Corp

Contract Independent

No Travel Required

On-site

$45 - $50/hr

Rapsys Technologies

Fitment

Dice Job Match Score™

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Job Details

Skills

NICE
CXone
UCCE
Cisco
CUCM

Summary

Role NICE CXone Sr. Developer
Overall Experience 5+ years
Qualification Bachelor’s degree
Key Competencies • Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio
• Hands-on experience with NICE CXone development (Studio, APIs, scripting).
• Strong understanding of Cisco UCCE/UCCX call flows and routing logic.
• Proficiency in programming languages (JavaScript, Python, or .NET).
• Experience with REST APIs, web services, and data exchange formats (JSON, XML).
Job Description • The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications
• Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
• Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone
• Translate Cisco call flows and routing scripts into NICE CXone equivalents.
• Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.
• Develop automation scripts for provisioning and configuration.
• Work closely with infrastructure engineers, QA teams, and Cisco/NICE support.
• Prepare technical documentation, migration guides, and code repositories.
Tools & Technologies • NICE CXone Mpower
• Cisco CUCM, CVP, Finesse knowledge.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91171021
Position Id: 8863315
Posted 4 hours ago

Company Info

About Rapsys Technologies

Headquartered in Singapore and offices in Delaware, USA, Malaysia and India, we partner with the multinational companies to provide comprehensive cutting edge technology and business process outsourcing solutions. We aim to be a premier international technology and BPO services and solution company by providing the best value to clients, employees and associates in an honest, open and ethical environment.

We provide services to many of the world’s leading companies. We are committed to creating positive long term outcomes for our clients.

Our core value is our customer orientation and this value permeates across our entire organization. We strongly believe that our strong focus towards customers and their needs is critical to our long-term growth and success. Our success has always been measured on our ability to satisfy our customers and exceed their expectations on an on-going basis.

We can only achieve such a goal through our strong emphasis on People, Process, Technology and Innovation.

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