DUE TO THE COMPLEXITY OF THE JOB WE CURRENTLY ACCEPTING USC
Title : Desktop Engineer/System Administrator
Location: Washington DC (5 Days Onsite)
Duration: Long-term Term
Troubleshooting problems related to Desktop/Laptops, Microsoft Azure, Windows operating systems and O365/M365 applications.
" Troubleshooting Unified communication tools such as Teams, Zoom video call related issues.
" Should be familiar with collaboration tools, meeting room equipment and meeting room checks.
" Must have exposure to Windows 10 and 11 migration, user profiles management, data backups.
" Troubleshooting Windows Profile, printers, shared drives related issues.
" Troubleshooting network connectivity issues.
" Deploying standard image on desktops and laptops using SCCM.
" To provide 1st line technical support; answering support queries via phone and email.
" To maintain a high degree of customer service for all support queries and adhere to all service management principles.
" Familiarity with IT Infrastructure tools such as SCCM, Intune, etc.
Technical Proficiencies:
" To take ownership of user problems and be pro-active when dealing with user issues.
" To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs.
" Respond to inquiries from clients and help them resolve any hardware or software problems.
" To escalate more complex calls to the relevant IT Support member.
" To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
" Pre-build PCs. Good Experience in deskside support
EDUCATION
Bachelor s Degree in Computer Science, Information Systems, Engineering or related field or equivalent work experience.
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